Summary

Having experience in IT and Network industry, with leadership qualities and
exposure to oversight Infrastructure of Engineering and Operation Services,
Application support and Security services.

Projects

MBS Project(Metro Bus Services)

Experience

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IT Engineer
Dr Arshad Health Associates
Dec 2023 - Present | Islamabad, Pakistan


Working on a Medical Software \'Medicubes\' as Admin.
Responsible for troubleshooting of all Medical, Electronic and IT Equipment.
Also providing Network support (Hardware & Software) from Server to the client end.

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Resident Engineer Support
Interactive Group of Companies
Aug 2018 - Present | Islamabad, Pakistan

·         Currently Resident Engineer on a Project: (Rawalpindi-Islamabad Metro Bus Project) with more than 5 years of Professional experience in all phases.
·         Maintains UPTIME 24x7x365 of Power and Cooling Infrastructure at Data Center
·         Preventive and Corrective Maintenance of 24 UPS’s, 410 Cameras(Fix+PTZ), PAS Systems and Voips installed at Metro Stations
·         Perform technical network assistance to senior engineer teams during operations build and troubleshooting
·         Troubleshooting power and network cables faults after finding their routes on metro bus track.
·         Monitoring the Surveillance system and power sources on Network Management System (NMS) to keep the Network alive from Data Center. Also Working on (Axxon) internationally deployed Software, proven Surveillance System.
·         Support providing in control center at Saddar (PMA building) which includes Hardware, Software and Networking Solutions according to the client needs

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Support Engineer (Portfolio North)
S-Tech Pakistan
Mar 2022 - Apr 2022 | Islamabad, Pakistan


Deals in major branded products of Q-MATIC Queue Management Systems (Token Machine), Digital Signage Solution, Customer feedback.
Support tasks management like Call center support and field support cases according to company standards (2 hours response time)
Analyse and troubleshoots deployment-related issues in a timely manner.
Worked felxible hours across night, weekend and holiday shifts during operations and maintenance.
Used different software tools to communicate with Q-MATIC machines.
Internal/External verbal and non-verbal communications.
Successfully managed inventory.

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Resident Engineer Datacenter
Interactive Group of Companies
Aug 2016 - Apr 2018 | Islamabad, Pakistan

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Trainee Engineer
Metrix Security and Detection System
Mar 2014 - Dec 2015 | Islamabad, Pakistan

Company deals in CCTV camera, CNS Systems, Intercall systems, Access controllers, SCE Equipment, PAS systems

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Graduate Enigneering Trainee
Power Tech Services
Mar 2014 - Mar 2015 | Rawalpindi, Pakistan

Searching the faults of branded and local built Ups and Inverters.
Testing the circuits by using Multi meters.
Repair  the circuits if possible.
Replace the faulty circuits with the new one\'s

Education

COMSATS Institute of Information Technology
Bachelors, , ( Bsc ) Electronics Engineering‎
Fiber Technology
Percentage 65%
2014

Skills

Intermediate PCB Repairing
Expert Sales Telemarketing
Expert Telesales
Expert *Strong Communication Skills
Intermediate Access Networks
Expert Agile Project Management
Beginner American English Accent
Beginner Auditing Command
Beginner Auditing Skills
Expert B2B Business Development
Expert British Accent
Beginner Broadband Networks
Expert Call Handling
Expert Camera Operating Skills
Expert Cash Handeling Skill
Expert CCTV Surveillance
Beginner Cisco Networking Devices Command
Intermediate Client Relationship Management
Expert Cluster Sales
Expert Cold Calling
Beginner Complex Problem Solving Skills
Expert Computer Hardware Installation
Expert Computer Hardware Knowledge
Beginner Computer Hardware Troubleshooting
Expert Computer Literate
Expert Computer Proficient
Expert Computer Skills
Expert Computer Software Installation
Beginner Cooordination Skills
Intermediate Coordination
Expert Coordination Skills
Intermediate Customer Service Skills
Expert Customer Support
Intermediate Data Comparison Skills
Expert Data Network
Expert Database Impact
Intermediate DHCP
Expert Economics Subject Command
Intermediate Electronic Repair
Intermediate Electronic Troubleshooting
Intermediate Fleet Management
Intermediate Fluent in English
Beginner G-Suite
Expert Hardware Installation
Expert Interpersonal Skills
Intermediate IP Cameras Handling
Expert IP CCTV Handling Knowledge
Expert IT Operations Management
Expert IT Skills
Intermediate LAN Security

Languages

Expert Urdu
Beginner English

Waqas Contacts

Saleh Waleed
Huawei Technologies