Summary

To
The Recruiter,

Dear Sir/Madam,

In my efforts to earn employment with your esteemed organization, I am writing this letter to highlight my skills and qualifications. After reading my resume, I am confident that you would find my qualifications and attributes make me a very suitable candidate for employment.

I have done BS (Hons) in English Literature Linguistics from Fatima Jinnah Women University, Rawalpindi. Currently, I am working as APS Assistant in Facilitation department under Pakistan Civil Aviation Authority at Islamabad International Airport.In my Current job role,
I do administrative tasks and i also review passengers/Visitors' complaints
I also worked as Front Desk Officer/ Customer Service Executive at Foshwa Pakistan (Pvt) Ltd. The job responsibilities included greeting visitors, answering all incoming calls, distribution of incoming mails and rendering useful administrative support to other members of the customer service team.

I worked as Office Coordinator at World Wide Vision (Pvt) Ltd for four months. My job responsibilities included preparing Quotations, Invoices, official documentation, Cash Handling process, Preparing of Cheque and Bank Vouchers, Maintaining Office Files and Documents, Coordination to clients through emails or calls regarding queries and issues, Communication/Correspondence to different departments, Recovery of amount from clients.

Previously, I worked as Customer Support Officer at ZONG (CM PAK LTD). My responsibilities were handling inbound calls, providing product information and solving customers issues, to answer their queries and to activate the SIM cards under company's given SOPs.

I greatly appreciate your consideration for employment. You can contact me to conduct an interview for further discussion about the position. Thank you again for your time and consideration.

Regards,

Maleeha Abbasi

Experience

Company Logo
Facilitation/APS Assistant
Pakistan Civil Aviation Authority Islamabad International Airport
Feb 2020 - Present | Islamabad, Pakistan

Company Logo
ASSISTANT MANAGER
Private Limited Firm/Contractor
Aug 2016 - Feb 2020 | Rawalpindi, Pakistan

Company Logo
Facilitation Supervisor for May I Help You Team
Cothm c/o Pakistan Civil Aviation Authority Islamabad Airport
Apr 2015 - Dec 2015 | Islamabad, Pakistan

Company Logo
Front Desk Officer/Customer Service Executive
Foshwa Pakistan Pvt Ltd.
Apr 2014 - Dec 2014 | Islamabad, Pakistan

Company Logo
Customer Support Officer (CSO)
ZonG (CM Pak Ltd.)
Apr 2012 - Jun 2013 | Islamabad, Pakistan

Education

COMSATS Institute of Information Technology
Masters, Masters in Business Administration, Executive MBA‎
HR
CGPA 2.8/4
2017
Fatima Jinnah Women University
Bachelors, Bachelors in Arts, BA (4 years)‎
English Language and Literature
Percentage 83%
2011

Skills

Expert Accurate Record Keeping
Expert Administration Knowledge
Expert Administration Skills
Beginner  Talent Acquisition
Expert Client Dealing 
Intermediate Configuration Switches
Expert Cooordination Skills
Expert Coordination of Projects
Expert Customer Service
Expert Dispensary Management
Expert Employee Evaluation
Beginner Employee Relations Management
Expert Graphic Accuracy
Expert Grievances
Expert Hospitality Management
Expert House Keeping Skills
Expert Human Recourse Management
Intermediate Leadership Skills
Intermediate Management Skills 
Expert Office Management
Expert Payroll Management
Expert Payroll Services
Intermediate Record Keeping
Expert Recruitment
Beginner Relationship Management
Expert Security Principles
Expert Strong Interpersonal and Communication Skills
Intermediate Team Management
Beginner Troubleshooting Skills
Intermediate Vendor Management
Expert Writing Skills
Intermediate الإعلان التوظيف

Languages

Beginner Punjabi
Expert English
Expert Urdu