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Hafsa Ghous
Traffic Assistant
Menzies Royal Airport Services - Karachi, Pakistan
Summary
A career oriented position where I will be able to fully utilize my professional experience with excellent organizational and interpersonal skills keen to work in a dynamic environment
Experience
Traffic Assistant
Menzies Royal Airport Services
Dec 2018
- Aug 2021
| Karachi, Pakistan
• Inbound & Outbound Call Handling
• Answer telephone inquiries to book reservations
• Providing accurate information and advice
• Guiding all customer issues to a satisfactory conclusion
• Dealing with a customer’s queries, requests, orders or complaints
• Established trusting relationship with customers
• Maintain calm and collected attitude in all situation
Education
Khatoon-e-Pakistan Govt. Degree College for Women Karachi
Masters,
Bachelors in Science,
B.Sc
Urdu and Iqbaliat, Pakistan studies, Islamiate
Percentage 76%
2014
Shahrah-e-Liaquat Govt. College For Women
Intermediate/A-Level,
,
Pre-Medical
Percentage 76%
2011
CAA Model School 3
Non-Matriculation,
Matric in Science
Completed
2009
Skills
Beginner
Gynecology Consultancy
Beginner
Responsibility
Intermediate
الالتزام بخدمة العملاء
Languages
Expert English