Cafe Manager / Outlet Manager

Second Cup Coffee Co.

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PKR. 60,000 - 70,000/Month

Key Duties & Responsibilities:

Demonstrating passion and confidence for the Second Cup Brand
Honor guests by providing quick, friendly, and genuine service
Generates guest satisfaction; responds appropriately to guest concerns.
Manages and motivates shift supervisors and baristas
Develops and implements café policies and procedures
Ensures that shift supervisors and Baristas are adhering to all Second Cup Standards and that product quality and guest services are always consistent.
Responsible for hiring, firing, training, and conducting performance reviews
Assist the Operations Manager with placing orders of supplies required for the café

Required Knowledge, Skills, and Abilities:

Highly motivated
Handle multiple tasks at one time
Maintain a positive morale and professional attitude at all times
Excellent management and leadership skills
Have an understanding of food and beverage operations
Must be flexible and able to work days, evenings,s and weekends when called upon
Detailed-oriented; strong time management, prioritization, and organizational skills
Strong written and verbal communication skills with the ability to effectively negotiate and resolve conflict.
Communicate with coworkers & management to solve issues and prove quality & service
Works with baristas, shift supervisors, and management to effectively implement positive change
Ensures all baristas and shift supervisors are following cash handling procedures at all times
Follow business procedures for handling voids and cash-handling mistakes
End-of-shift reconciliation of cash and register records

Extra Benefits: