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Posted Jul 29, 2024 786 views
PKR. 35,000 - 50,000/Month
We are seeking a dedicated and professional Customer Relationship Officer to join our retail team.
- The ideal candidate will be responsible for providing outstanding customer service, improving customer engagement, and supporting our sales team to increase in-store sales.
- This role demands superior product knowledge, a keen eye for maintaining store appearance, and the ability to introduce promotions and cross-sell products effectively.
- The successful candidate will participate in training programs and work diligently to meet sales and revenue targets.
Key Responsibilities:
Customer Engagement:
- Greet customers warmly and respond to their inquiries promptly.
- Enhance customer engagement through outstanding service and personalized attention.
- Direct customers to appropriate sales staff for further assistance.
Sales Enhancement:
- Utilize superior product knowledge to assist and advise customers.
- Increase in-store sales through effective cross-selling and introduction of promotions.
- Set and work towards achieving sales and revenue targets.
Customer Retention:
- Study competition to identify new strategies for retaining customers.
- Maintain complete and accurate records of customer correspondence and interactions.
Store Management:
- Ensure the sales floor maintains an orderly and attractive appearance.
- Collaborate with internal teams to address and fulfill customers’ needs.
Professional Development:
- Participate in in-house training programs and workshops to stay updated on best practices and product knowledge.
Qualifications:
- Proven experience in customer service or retail sales.
- Excellent communication and interpersonal skills.
- Strong ability to engage with customers and provide exceptional service.
- Superior product knowledge and a passion for sales.
- Organized and detail-oriented with the ability to maintain an orderly sales floor.
- Ability to work collaboratively with internal teams.
- Self-motivated with a target-driven approach.
Skills:
- Proficient in handling customer inquiries and complaints.
- Ability to analyze competition and develop retention strategies.
- Skilled in cross-selling and introducing promotions to customers.
- Competent in maintaining accurate customer records and correspondence data.
- Capable of setting and achieving sales and revenue targets.
Work Environment:
- This role is based in a dynamic retail environment, requiring direct interaction with customers.
- May require standing for extended periods and managing physical tasks such as organizing stock.
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Aug 30, 2024
Posting Date:
Jul 29, 2024
Shaffer & Co.
Apparel/Clothing · 201-300 employees - Faisalabad
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