Posted 2 days ago 86 views Report Job
You will play a vital role in supporting the sales team to deliver an outstanding shopping experience for our customers. The ideal candidate will be responsible for managing sales operations, handling customer inquiries, processing orders, and ensuring smooth coordination between the sales team, logistics, and customer support departments.
Key Responsibilities:
Sales Support:
- Assist the sales team in preparing quotations, invoices, and proposals for customers.
- Respond promptly to customer inquiries via email, chat, and phone, providing accurate product information.
- Coordinate with suppliers and vendors to confirm stock availability and delivery timelines.
Order Management:
- Process and track sales orders, ensuring accurate order entry into the system.
- Monitor order fulfillment and delivery, keeping customers updated on the status.
- Handle post-sale queries, including returns, exchanges, and warranty claims.
Customer Relationship Management (CRM):
- Maintain and update customer records in Shophive’s CRM system.
- Follow up on leads, inquiries, and abandoned carts to maximize conversions.
- Provide feedback and insights from customers to help improve products and services.
Qualifications and Skills:
Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience: 1–2 years of experience in sales coordination, customer service, or a similar role, preferably in an e-commerce or retail environment.
Technical Skills:
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Familiarity with CRM tools and e-commerce platforms (e.g., Shopify, WooCommerce) is a plus.
Soft Skills:
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Ability to work under pressure and meet deadlines.
Why Join Shophive?
- Work with one of Pakistan’s pioneering e-commerce companies.
- Collaborative and growth-oriented work environment.
- Opportunities for professional development and career advancement.
- Competitive salary package and benefits.
Job Details
What is your Competitive Advantage?
Similar Job Titles
Sales Coordinator - Rural
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
