Posted Oct 10, 2023 254 views
Responsibilities
Guest Assistance: Providing excellent customer service to guests by addressing their inquiries, concerns, and requests promptly and professionally. Assisting guests with check-ins, check-outs, reservations, and any other needs they may have during their stay.
Complaint Handling: Handling guest complaints or issues with patience, empathy, and problem-solving skills. Resolving conflicts or escalating them to the appropriate department or supervisor if needed.
Information and Guidance: Providing accurate information about the hotel facilities, services, nearby attractions, and local area. Guiding guests and offering recommendations to enhance their overall experience.
Reservations and Bookings: Assisting with making and modifying reservations, as well as processing payments and ensuring accurate billing. Updating guest profiles and maintaining reservation records with attention to detail.
Front Desk Operations: Working closely with the front desk team to ensure smooth operations. Assisting in managing guest arrivals and departures, room assignments, key handling, and other related tasks.
Communication and Coordination: Communicating effectively with various departments, including housekeeping, maintenance, and food and beverage, to fulfill guest requests and ensure seamless service delivery.
VIP and Special Requests: Providing personalized service to VIP guests, ensuring their specific preferences and requirements are met. Handling special requests such as arranging transportation, restaurant reservations, and event planning.
Safety and Security: Ensuring the safety and security of guests by maintaining a vigilant presence and promptly reporting any suspicious activities or incidents to the appropriate personnel.
Record Keeping: Maintaining accurate guest records, logs, and reports to track guest interactions, requests, and feedback. Utilizing hotel software systems for data entry and retrieval.
Multitasking and Adaptability: Being able to handle multiple tasks simultaneously while maintaining composure in a fast-paced, dynamic environment. Adapting to changing circumstances and prioritizing tasks effectively.
Please note that the specific duties and requirements of a GRO may vary depending on the organization. Accommodation will not be provided. However, encashment for transport will be provided as per company policy.
Qualifications
- An intermediate (any subject) or a related experience.
- A minimum of 2 years’ experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
Job Details
Taksim Kebab
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