Support Engineer

TEKNOMARK

Karachi , Pakistan

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Posted Sep 10, 2024 289 views Report Job

The ideal candidate will have a passion for technology & be highly energetic.

Product Knowledge: Continually understand, learn, and improve knowledge about the company's products and services to provide the best support to customers.

Customer Queries: Handle customer queries via company official tools, WhatsApp, phone calls, and emails, ensuring timely and accurate responses.

Meetings and Demos: Set and attend meetings and product demos, both online and in-person, as per customer requirements.

Onboarding Support: Manage onboarding requests from new customers, addressing their queries to successfully onboard them to our solutions. This is a key KPI.

Availability: Stay available on phone calls and emails for maximum time, even during off days, to ensure customer queries or issues are addressed promptly.

Customer Engagement: Proactively engage with existing customers to ensure satisfaction, resolve issues, and foster long-term relationships.

Documentation Management: Manage customer's necessary documentation, including but not limited to contracts, ensuring they are up-to-date and accurate.

Compliance: Ensure customers are using services in line with the company's and general regulatory SOPs.

Training: Provide necessary training to end customers on the provided services, solutions, and products as required.