Call Center Representative

We are seeking a motivated and customer-focused Call Center Representative to join our team at [Company Name]. As a Call Center Representative, you will be responsible for delivering exceptional service to our customers by addressing inquiries, troubleshooting issues, and providing solutions in a timely and professional manner.

Key Responsibilities:

Answer inbound calls, emails, and live chats from customers promptly and professionally.
Resolve customer inquiries and complaints effectively and efficiently.
Provide information about products, services, and account details.
Document customer interactions and ensure accurate records are maintained.
Upsell products/services when appropriate.
Escalate issues to senior staff when necessary.
Ensure customer satisfaction and meet performance goals and KPIs.
Participate in training sessions to stay updated on product knowledge and company procedures.

Qualifications:

High school diploma or equivalent (Bachelor’s degree preferred).
Proven customer service experience, preferably in a call center environment.
Strong communication and interpersonal skills.
Ability to handle challenging customer interactions with patience and professionalism.
Excellent problem-solving skills and attention to detail.
Ability to multitask in a fast-paced environment.
Basic computer skills and familiarity with customer service software.

What We Offer:

Competitive salary and benefits package.
Opportunities for career growth and advancement.
Ongoing training and development.
A supportive work environment with a focus on teamwork.

Skills

Fluent in English Customer Handling Customer Interaction Management

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

6 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Punjab Cooperative, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

Fresh

Apply Before:

Mar 12, 2025

Posting Date:

Feb 11, 2025

TransData International

Information Technology · 51-100 employees - Lahore

TransData offers unparalleled, devoted industry specialists to design and develop solutions that fast-track innovations while ensuring quality standards and profitability. A one-stop solution is what the TransData team offers to all your advanced businesses. TransData is offering solution for HealthCare and E-Commerce Industry to its customers across the globe.