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Key Responsibilities:
Processing Exchanges: Handle customer requests for product exchanges or returns efficiently and accurately.
Policy Implementation: Ensure all exchanges and returns are processed in accordance with company policies and guidelines.
Customer Service: Assist customers with inquiries related to exchanges and refunds; resolve issues with professionalism.
Inspection & Quality Control: Inspect returned products for defects, damages, or signs of use before approving exchanges or refunds.
Inventory Management: Update inventory records after returns and restock items that are in acceptable condition.
Refund Processing: Coordinate with the finance department to issue timely refunds.
Record Keeping: Maintain accurate records of all exchanges and returns for internal reporting and analysis.
Cross-Department Communication: Collaborate with sales, inventory, and customer service teams to ensure smooth return/exchange operations.
Fraud Prevention: Identify and prevent fraudulent return activities through careful inspection and verification.
Continuous Improvement: Analyze return trends and customer feedback to suggest improvements in product quality and customer satisfaction.
Job Details
Turbo Brands Factory
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