Posted Oct 11, 2023 168 views
Urban Soft Technologies is a leading technology company specializing in software development and IT solutions. We are committed to delivering exceptional customer experiences and providing innovative solutions to our clients. As part of our growing team, you will have the opportunity to make a significant impact and advance your career in a dynamic and collaborative environment.
Position Overview:
We are seeking dedicated and customer-focused Call Center Agents to join our expanding team. As a Call Center Agent at Urban Soft Technologies, you will be the first point of contact for our customers, providing top-notch support and resolving inquiries efficiently. You will play a critical role in maintaining our reputation for exceptional customer service and satisfaction.
Key Responsibilities:
- Answer inbound customer calls and respond to inquiries with professionalism and courtesy.
- Provide information and assistance on our products or services to customers.
- Resolve customer issues, complaints, or concerns in a timely and effective manner.
- Maintain accurate and detailed records of customer interactions and transactions.
- Follow company guidelines and procedures to achieve customer satisfaction targets.
- Collaborate with team members and other departments to resolve complex customer issues.
- Stay up-to-date on product knowledge to ensure accurate and efficient support.
- Adhere to call center performance metrics and quality standards.
- Assist with other related duties as assigned by supervisors.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service or call center role is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to handle difficult or irate customers with patience and professionalism.
- Basic computer skills and familiarity with CRM software.
- Adaptability and a willingness to learn and grow in a fast-paced environment.
- Punctuality and a strong work ethic.
- Customer-focused mindset and a commitment to delivering exceptional service.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Ongoing training and development opportunities.
- Friendly and collaborative work environment.
- Opportunities for career advancement within Urban Soft Technologies.
- Employee discounts on company products or services.
- Paid time off and holidays.
Job Details
UrbanSoft Technologies
Urban Soft Technologies is an innovative IT consulting company, founded in 2015. It caters to the retail industry by offering trusted POS solutions to thousands of single and multi-store chains. We also provides software and web development consultancy services regarding industry best practices which maximizes value for investment made by the customers.
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