Posted Dec 14, 2023 472 views
Job Summary:
We are seeking a skilled and customer-oriented IT Support Specialist to join our dynamic team. The ideal candidate will have a strong background in providing technical support and troubleshooting hardware and software issues. The IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT systems and providing timely assistance to end-users. The candidate should be organized, possess strong communication skills, and have a keen eye for detail.
Hiring Details:
- Job Type: Full Time & On-site.
- Salary: Market competitive.
- Job Shift:
- Summers: 5 pm to 2 am PST.
- Winters: 6 pm to 3 am PST.
- Gender: No preference.
- Benefits: Health & Life Insurance.
What We Will Provide You:
- Growth opportunity within the Global Construction Sector.
- Exposure to working in a Multi-National Corporation.
- International Procurement Exposure, Culture, and Work Ethics.
- Lucrative Salary Growth Plan.
- Job Security (3 Years Surety Bond).
- An Equal Employment Opportunity Experience that Values Diversity and Attachment.
Skills Required:
- Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field.
- Proven 2-3 years’ experience as an IT Support Specialist or similar role.
- Certifications in relevant areas such as Microsoft, Cisco, or equivalent.
- Familiarity with a variety of hardware, software, and network systems.
- Strong understanding of IT infrastructure and systems.
- Knowledge of operating systems, including Windows and MacOS.
- Strong attention to detail, with an analytical approach and ability to work with diligence.
- Ability to work collaboratively in a team and adapt to changing priorities.
- Strong ethical and professional conduct.
- Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
Job Responsibilities (Essential but not limited to):
- Navigate the realms of Microsoft Server & Active Directory Management.
- Remote Desktop Configurations & Management.
- SharePoint Management and end-user configurations.
- Experience with fine-tuning VoIP Phones and PBX configurations for optimal communication.
- Management of CCTV Cameras & NVR.
- Management of Cisco 3750 Switches.
- LAN cable management.
- Access Point Management and Configurations.
- Ability to provide remote desktop support to US-based clients.
User Support:
- Provide first-level support to end-users for hardware, software, and network-related issues.
- Respond to and resolve help desk tickets on time.
- Assist users in setting up and configuring desktops, laptops, printers, and other peripherals.
Troubleshooting:
- Diagnose and resolve technical issues related to operating systems, applications, software, and hardware.
- Investigate and troubleshoot network problems.
- Microsoft Office 365 troubleshooting and configurations.
- Printers and Photocopiers troubleshooting.
Software and Hardware Maintenance:
- Install, configure, and update software applications and operating systems.
- Perform regular maintenance on hardware components to ensure optimal performance.
- Coordinate with vendors for hardware and software repairs and replacements.
Security:
- Implement and enforce security protocols to protect against unauthorized access and data breaches.
- Secure the company’s digital realm with Firewall Management (Web Filtering, VPN configurations, WAN Configurations).
- Educate end-users on security best practices and conduct periodic security training sessions.
Documentation:
- Maintain accurate records of hardware and software inventory.
- Document troubleshooting steps and resolutions for common issues.
- Contribute to the development and updating of IT policies and procedures.
Collaboration:
- Communicate effectively with end-users and other departments to understand and address their IT needs.
Skills
Job Details
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