Posted Apr 16, 2024 571 views
You will be responsible for handling incoming calls from customers, providing information, resolving issues, and ensuring a positive customer experience.
Job Responsibilities:
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Qualifications / Skills:
- Customer service.
- Product knowledge.
- Market knowledge.
- Quality focus.
- Problem solving.
- Documentation skills.
- Phone skills.
- Listening.
- Resolving conflict.
- Analyzing information.
- Multi-tasking.
Education, Experience, and Licensing Requirements:
- University/college degree is an asset.
- Familiarity with office software and phone systems a plus.
- Previous experience, especially in particular industry, is preferred.
freshers are also encouraged to apply who are fluent in english speaking and typing.
Job Details
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