Senior IT and Communication Officer

The Senior IT and Communication Officer (Senior ITC Officer) is a member of the Logistics department.

• Under the authority of the Country Logistics Manager, Senior ITC Officer is responsible for the administration and maintenance of all hardware, software, and telecommunications in Acted Pakistan and for maintaining security and performance of ITC environment in all offices.
• He/she is responsible for the computer networks, connectivity, endpoint management and setup, hardware and software troubleshooting, installations, account management, reporting and capacity building

Objectives

• Ensure optimal performance of Acted wired and wireless networks and suitable connectivity for all Acted network devices.
• Ensure timely setup and optimal performance of employees’ workstations and other Senior ITC office equipment.
• Ensure a proper identity, account, and permission management for all Acted Pakistan staff.
• Provide technical expertise for ITC related procurement and efficient communication with 3rd party ITC service suppliers.
• To guide and train all the collaborators within the mission in the use and appropriation of the productivity software and other applications.
• Ensure the maintenance and security of systems, whether software, hardware, or communication systems.
• Ensure Acted ITC systems (including hardware, software, and telecommunications) comply with Acted logistics & donors’ procedures, best practices & national regulations.
• Ensure effective communication with Paris HQ IMS department.

DUTIES & RESPONSIBILITIES

Implementation of the IT/COM strategy:

• Senior ITC Officer is responsible for drafting the IT/COM strategy in collaboration with the CLM and the IMS department in Paris HQ. He/she must propose budgetary estimates for IT/COM infrastructure investments necessary for implementation of the strategy validated at the Acted Pakistan level and Paris HQ level.
• He/she must also be able to configure, deploy, administer, and maintain network equipment, computers, printers, smartphones, and any other IT/COM assets
• Senior ITC Officer will follow methodical guidance of IMS department in Paris HQ and acts as a liaison between Acted Pakistan mission and Paris HQ in all technical matters.
• He/she is responsible for the IT/COM security and must establish protocols for the use and handling of assets. He/she must train the Acted Pakistan staff in the secure use of online tools, networks, computers, smartphones, and productivity software.
• He/she is in charge of connectivity by ensuring adequate bandwidth on each base of Acted Pakistan mission. He/she performs perpetual evaluation of connectivity needs in all Acted Pakistan representation offices and ensures cost rationalization of contracted ISP services. He/she performs periodic ISP market surveys and keeps track of services available on ISP market. He/she is also responsible for monitoring and supervising contracted suppliers and intervenes in case of access problems.
• Senior ITC Officer is responsible for the implementation of the Acted document digitization project. In this sense, he/she must accompany the person in charge of digitization in order to train him/her in the use of a scanner, to provide him/her with all the rules for coding documents and to ensure their proper use, and finally, to create the filing system on the server and to validate its use

Maintenance of IT/COM assets:

• Senior ITC Officer must plan and supervise the maintenance of all IT (computers, printers, smartphones, network equipment etc.) and COM (HF, VHF, sat phones) equipment both in stock and in use. Communication equipment is managed based on a decision of the Security Department.
• If an asset is experiencing hardware or software issues, the Senior ITC Officer is responsible for troubleshooting and fixing the issue either internally or externally. He/she must estimate the cost of the repairs by listing the type of spare parts needed, their quantity, unit price/total price and any additional cost in order to get the asset back in working order.
• Based on a discussion on a national or area coordination level, ITC officer is responsible for weekly updates of repair schedule used for prioritization of repairs.
• The Senior ITC Officer is responsible for the preparation, tracking and reception of all procurement dossiers related to the maintenance and repairs of assets. He/she must be able to propose a reliable supplier for each type of service.

Management of IT/COM related purchases/stock:

• The ITC Officer is responsible for the equipment entrusted to him/her and for the organization and maintenance of content of the ITC stock.
• The ITC Officer cooperates with the Inventory manager on tracking of IT/COM assets.
• In case of missing spare parts, components or any other IT/COM assets, the ITC Officer is responsible for submitting a Purchase Order. He/she must be familiar with Acted\\\\\\\\\\\\\\\'s logistics procedures and be able to put together a procurement documentation and to support the purchaser in the acquisition of spare parts/IT/COM assets. The ITC Officer must assess the quality of the goods prior to the purchase.

Field support

• The Senior ITC Officer must conduct regular field visits to establish a comprehensive diagnostic plan and support (if needed) the maintenance/repair of all IT/COM assets requiring intervention.
• During field visits, the Senior ITC Officer must be able to ensure implementation of IT/COM equipment management procedures by those responsible for them (proper use of computers, storage of assets, updating of TITANIC follow-up sheets). He/she will rely on the internal control sheet and propose improvements in his/her area of expertise.
• Senior ITC Officer must request approval for field visits by drafting and submitting Terms of Reference to the Country Logistics Manager and/or the Logistics Manager.
• At the end of the visit, the Senior ITC Officer will submit an in-depth mission report of his/her field activities. He/she will use the tools at his/her disposal to describe his/her conclusions in an Action Plan.

Reporting

• Senior ITC Officer is responsible for sending updated coordination report every Wednesday to the CLM and the Logistics Manager.
• Senior ITC Officer drafts a schedule of visits to Acted Pakistan field offices according to current priorities/needs/urgencies.
• Senior ITC Officer is responsible for creating a ToR/Mission reports which are communicated to the CLM and/or the Logistics Manager.
• Senior ITC Officer contributes to the updating of the Cash Request
• Senior ITC Officer is responsible for compiling the TITANIC reports under his/her responsibility (capital and bases). There are to be sent every 5th of the month to the CLM. He/she also provides qualitative feedback on the content of these reports to the Acted Area Logistics Managers and to the Area Coordinators

Nature of the Job

• Working hours are determined with the contract, however, Acted is a humanitarian organization and in practice hours are variable depending on the needs of the project(s).  Working hours can range from 8:30am until 5pm, five days per week, can be on a shift or fixed pattern.  Working hours can extend before or after these hours if required in exceptional circumstances.
• Working days can include public holidays.  Although no staff are required to work during this period the needs remain and flexibility is appreciated.  In particular, the Senior ITC Officer may on occasion work outside normal hours to carry out software and hardware rollout and/or maintenance (Monday-Friday, or occasional weekends with the prior approval of the HR Manager and Coordination).
• Staff roles are defined in the ToR, however staff can be required to fulfil other roles or duties according to the operational or strategic needs of the mission.

Skills and Experience

• Advanced degree in computer science or any other degree deemed equivalent
• Knowledge and experience with Microsoft Windows operation systems
• Advanced knowledge of Microsoft Office suit, common productivity software and hardware
• Advanced knowledge in the installation and administration of computer networks

PSEAH Obligation:

• Acted has zero tolerance approach on PSEAH matters and as an Acted employee It is my utmost duty to ensure full compliance of PSEAH policies in Acted and outside Acted as well. I will not engage in any PSEAH violations and will ensure team working under my supervision will also follow the same protocols. I shall not be involved in any sexual exploitation or abuse. I shall ensure to comply with the highest standards of moral and ethical conduct. Any incident of SEA shall be reported to Acted. Any failure by myside to take preventive measures against sexual exploitation or abuse, or to investigate allegations or take corrective action, shall constitute grounds for termination of the Agreement.
• For the purposes hereof, the following definitions shall be used.
• Sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another.
• Sexual abuse means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions
• Note: “Acted is committed to protecting beneficiaries and staff within our programs from sexual exploitation and abuse (SEA). Acted has a Code of Conduct and organizational policies, which outline the expected behavior of all staff, consultants and other stakeholders and reminds Acted’s zero-tolerance approach. Any candidate offered a job with Acted will sign those documents as part of their work contract and is expected to abide by them.” “Acted is commitment to zero tolerance to all forms of violence against children, beneficiaries and staff. Acted is equal opportunity employers. Females and minorities are encouraged to apply. Candidates with disabilities are encouraged to apply. Final selection will be based on security clearance of the candidate.”