۳ دن پہلے شائع ہوئی 171 نے دیکھا Report Job
You will be responsible for overseeing the daily operations of the front desk, ensuring smooth guest check-ins/check-outs, managing a team of front desk staff, and providing exceptional customer service. This role involves a combination of managerial and customer-facing duties to ensure that guests have a pleasant stay and that the hotel operates efficiently.
Key Responsibilities:
- Team Management: Supervise, train, and support the front desk team to ensure excellent guest service. Delegate tasks and monitor staff performance.
- Guest Relations: Address and resolve guest complaints or concerns promptly, ensuring a positive guest experience.
- Check-In/Check-Out Oversight: Ensure that the check-in/check-out process is carried out smoothly, efficiently, and in accordance with hotel policies.
- Reservations & Billing: Oversee the reservation system, handle group bookings, and ensure billing accuracy for guests, including managing payments and invoices.
- Operational Efficiency: Monitor the front desk's daily operations, including the assignment of rooms, managing room availability, and ensuring the guest's needs are met.
- Guest Experience: Ensure guests are informed of all hotel amenities, services, and promotions. Respond to inquiries about local attractions and provide concierge assistance when needed.
- Staff Scheduling: Prepare and maintain employee schedules to always ensure adequate coverage, especially during busy periods (weekends, holidays, etc.).
- Inventory Management: Oversee the ordering and maintenance of front desk supplies, such as keys, brochures, and office materials.
- Compliance: Ensure that the front desk complies with all hotel policies and legal regulations, including safety and security procedures.
- Reports & Documentation: Maintain accurate records of guest interactions, complaints, feedback, and incidents. Prepare daily, weekly, or monthly reports as required by hotel management.
- Collaboration: Work closely with other departments, such as housekeeping, maintenance, and management, to ensure a seamless guest experience and resolve any operational issues that arise.
Qualifications:
- Education: Bachelor’s degree in hospitality management or related field preferred.
- Experience: At least 5–6 years of experience in hotel front desk operations, with at least 2 year in a supervisory or management role.
Skills:
- Strong leadership and team management abilities.
- Excellent customer service and communication skills.
- Knowledge of hotel management software and reservation systems.
- Conflict resolution and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Financial acumen to manage billing and payment processes.
Availability: Flexibility to work shifts, including nights, weekends, and holidays.
مہارتیں
نوکری کی تفصیلات
Ambassador Hotel
Ambassador Hotel.
آپ کو کس حوالے سے برتری حاصل ہے؟
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