Human Resources Manager

You will be responsible for overseeing and managing the hotel’s human resources functions, including recruitment, employee relations, performance management, and compliance with labor laws. This role is crucial for fostering a positive work environment, ensuring staff satisfaction, and aligning human resource strategies with the hotel’s overall objectives.

Key Responsibilities:

Recruitment & Staffing: Manage the recruitment process by identifying staffing needs, posting job openings, reviewing resumes, conducting interviews, and ensuring the hiring of qualified candidates. Collaborate with department heads to ensure staffing requirements are met efficiently.
Onboarding & Training: Oversee the onboarding process for new hires, ensuring all necessary paperwork is completed and new employees receive proper orientation. Plan and execute training programs to develop employee skills, enhance performance, and promote career growth within the hotel.
Employee Relations: Act as a point of contact for employee concerns and resolve any disputes or conflicts in a fair and professional manner. Foster positive relationships between employees and management, ensuring a collaborative and respectful work environment.
Performance Management: Oversee performance appraisal processes, providing feedback and coaching to employees and managers. Implement strategies to recognize and reward high performers while addressing performance issues constructively.
Compensation & Benefits: Administer employee compensation and benefits programs, ensuring that all employees are paid accurately and timely. Manage benefits enrolment, answer employee inquiries regarding benefits, and ensure compliance with legal and regulatory requirements.
Compliance & Labor Laws: Ensure that the hotel is in full compliance with labour laws, workplace regulations, and industry standards. Keep up to date with changes in employment laws and implement policies to maintain compliance.
HR Administration: Maintain accurate employee records, including personal data, employment history, and performance reviews. Ensure all HR processes are documented and organized for easy access and reference.
Health & Safety: Work closely with management to ensure that health and safety regulations are followed within the workplace. Assist with accident investigations, safety training, and the implementation of health and safety policies.
HR Metrics & Reporting: Track HR metrics such as turnover, absenteeism, and employee satisfaction. Prepare reports for senior management, offering insights into workforce trends and recommendations for improvements.
Policy Development: Develop and implement HR policies and procedures that support the hotel’s business objectives. Ensure that these policies are clearly communicated and consistently applied across the hotel.
Employee Recognition & Motivation: Design and implement recognition programs that acknowledge employees' hard work and dedication, encouraging a motivated and high-performing workforce.

Qualifications:

Education: A bachelor’s degree in Human Resources, Business Administration, or a related field. HR certifications (e.g., SHRM-CP, PHR) are preferred.
Experience: At least 10 years of experience in human resources, with a minimum of 5 years in a managerial role. Experience in the hospitality industry is highly preferred.

Skills:

Strong knowledge of labour laws and HR best practices.
Experience with HRIS (Human Resource Information Systems) and payroll software.
Excellent communication, interpersonal, and negotiation skills.
Ability to handle sensitive situations and maintain confidentiality.
Strong leadership and problem-solving abilities.
Proven experience in recruitment, training, and performance management.
Ability to work under pressure and manage multiple priorities.

Personal Traits:

Approachable, empathetic, and able to build strong relationships with employees at all levels.
Organized, proactive, and detail oriented.
Strong decision-making abilities and sound judgment.
Ability to motivate, inspire, and lead teams effectively.

Physical Requirements:

Ability to work in an office environment and occasionally in other areas of the hotel.
Ability to manage multiple tasks and handle employee interactions throughout the day.

Additional Information: