Virtual Sales Account Associate

As the Virtual Sales Account Associate, your primary objective is to play a pivotal role in shaping the success of our recently inaugurated Engagement Centre. As a Sales Account Associate, your responsibility will include assisting our customers through multi-channel interactions pertaining to BAT Products/Campaign/trade activities. Your responsibilities include effective sales strategies, managing marketing activities, and territory plans to ensure a robust customer engagement that translates into successful sales outcomes.

WHAT YOU WILL BE ACCOUNTABLE FOR

• Execute multi-channel interactions.
• Manage cycle activities and local area marketing effectively.
• Execute specified company and brand activities within agreed timeframes.
• compliance with state legislation, brand image, distribution, merchandising, and pricing strategy.
• Provide guidance on retail pricing and discounting communication.
• Deploy Plan-O-Gram when required. Manage promotions effectively.
• Ensure contract compliance governance and correction.
• Align with company strategies such as patch sales, and stock level optimization, and execute brand and trade strategies at the store level.
• Contribute to state volume, share, and profit targets using relevant resources and ROI principles.
• Handle support/service escalations from clients.
• Stay updated with system information, changes, and updates.
• Develop and maintain working relationships with internal and external stakeholders.
• Own the maintenance and communication of accurate trade information (pricing, outlet universe, product distribution).
• Support any new process required by the client officially included in our range of services.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• A bachelor’s degree in a business field
• Minimum 1 year of multi-channel contact center experience
• Inbound and outbound customer service experience.
• FMCG sales experience with a good understanding of trade marketing strategy.
• Experience in contact center telephony, Salesforce, SAP & CRM preferred.
• Excellent communication skills to build relationships and provide guidance to retail partners.Advanced Microsoft Office skills
• Analytical capability with Financial and commercial acumen
• Account/patch management, Sales planning 

What we offer you?

• We offer a market-leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion, and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, color, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities, not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical, and/or starting their own venture).

Come bring your differences and see what is possible for you at BAT. Learn more about our culture and our award-winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to supporting you by making appropriate arrangements for you to demonstrate your full potential.