Rumi Engineering offers customer-support service that is fine-tuned to serve the specific needs of different organizations. RE supports customers critical business IT & Telecom solutions by providing ICT Infrastructure Support Services and Application Support Services.

Whether the IT operation only has an occasional need for service support, or a mission-critical operation that demands round-the-clock reliability, RE technical specialists are always on hand to assist remotely or on-site. RE can manage the complete spectrum of customer support services, from hardware and operating systems maintenance, to application software support and integration.

RE understands that no matter how large or small a company or organization may be, every technical incident is deemed mission-critical. When an organization uses leading edge technology that happens breaks down, its business processes can effectively be put into jeopardy.

At RE, we offer a multi-choice of service plans and options, and hence aspire to meet customer needs through a comprehensive suite of service packages.

We deem our clients as a valuable asset by providing professional and specialized expertise to them. Individual importance and significance is given to each project to add value in the business of our consumer. We perceive this as our sole believe and key to success. We strive to fulfil clients demands in:

Telecom Engineering Services
SW and Applications deployments
Quality Testing
System Integration
Survey and Design
Project Management
Managed Services
Quality Assurance
Roll Out Management
Maintenance and Services
Power and Electrical Systems
Civil works

Our resources can deliver:

HW installation
SW and Application installation
Commissioning and testing
Software delivery scheduling coordinated with our customer's project managers
On and off-site software and HW pre-checks
Software system upgrade with minimal service disruption
Post upgrade checks and system handover to normal support
Faulty and preventive HW replacement (HW, SW and logistic)
Spare management, Spare Inventory Rotation and Spare database update
Regular full system audit
Permanent technical and management On-Call duty for service restoration
Trouble ticket management and escalation to next level support