نومبر ۰۱, ۲۰۲۴ شائع ہوئی 1317 نے دیکھا Report Job
We are seeking a dedicated and detail-oriented Customer Care Support to handle client communications, resolve customer issues, and maintain excellent service on various e-commerce platforms. The ideal candidate will have experience in customer service, strong communication skills in English, and the ability to track and report on common issues
Key Responsibilities:
- Respond to Customer Inquiries: Address customer queries across multiple e-commerce marketplaces (such as Amazon, eBay, etc.), via email, and through internal communication channels.
- Issue Resolution: Troubleshoot and resolve customer issues related to orders, returns, and product functionality in a timely and professional manner.
- Ticket Management: Document and manage daily tickets and client interactions, ensuring issues are tracked until resolved.
- Escalation Process: Identify issues that cannot be resolved independently and escalate them to the appropriate team members or departments with a clear summary of the problem.
- Daily Issue Tracking: Maintain a daily log of customer issues, tracking recurring problems, and reporting patterns to assist in improving service and product quality.
- Communication Excellence: Communicate effectively and professionally with customers, ensuring responses are accurate and personalized.
- Continuous Improvement: Contribute feedback on common issues and assist in developing solutions to reduce recurring problems.
Required Skills:
- Fluent English: Excellent verbal and written communication skills in English.
- Customer Service Experience: Previous experience in e-commerce or customer service is preferred.
- Problem-Solving: Ability to independently resolve common customer issues and escalate as needed.
- Organizational Skills: Strong organization skills to track issues, manage daily tickets, and report on common problems.
- Attention to Detail: Ensures accuracy in customer communications and ticket tracking.
Preferred Qualifications:
- Familiarity with consumer electronics.
- Experience with e-commerce platforms like Amazon, eBay, or similar.
- Knowledge of customer service software (Zendesk, Freshdesk, etc.).
Compensation: Competitive salary plus benefits, based on experience and location.
مہارتیں
نوکری کی تفصیلات
Exact Solutions LLC
آپ کو کس حوالے سے برتری حاصل ہے؟
ملتی جلتی نوکریاں
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
