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Customer Operations Manager (Remote)

HR WAYS (PRIVATE) LIMITED

درخواست بھیجیں

We are looking for a detail-oriented and reliable Customer Operations Manager to join our team.

This mid-level role, ideal for candidates with 2-4 years of experience, will work closely with the leadership team to ensure smooth customer operations and improve customer satisfaction.
This role offers a unique opportunity to address key customer operational challenges and contribute to the growth and success of our company.
If you have a strong analytical mindset, a background in business operations, consulting, or a similar field, and a passion for operational excellence, we encourage you to apply.
This is a remote opportunity, and candidates are expected to overlap with North American hours.

Duties:

Ensure smooth Sales to Customer Support handoff and track key implementation project KPIs to ensure customers have a smooth onboarding process
Track Customer Support health scores and analyze support ticket patterns to identify areas ofimprovement and key corrective actions
Analyze feature requests from clients to inform the product roadmap.
Generate regular reports on key customer operational metrics
Analyze ticket and call volume alongside capacity models to inform future hiring decisions
Collaborate with cross-functional teams, including sales, marketing, product and finance, to align on requirements for key projects and ensure seamless execution of initiatives
Quickly ramp up on various tools and processes to effectively support customer operations.

Requirement:

Bachelors degree in a relevant field such as Business Administration, Computer Science, or Information Technology.
2-4 years of experience in business operations, consulting, or similar roles, ideally in a startup or tech environment.
High attention to detail and accuracy.
Proficiency with analytical tools and business intelligence software.
Excellent communication skills to liaise with executives and cross-functional teams.
Strong organizational skills to manage multiple tasks and projects.
Ability to work remotely with a schedule that overlaps North American hours.