گزشتہ کل شائع ہوئی 103 نے دیکھا Report Job
You play a crucial role in delivering exceptional support to our app users and maintaining the app's positive reputation. Your primary responsibility is to address user inquiries, resolve issues, and ensure a seamless experience for players who earn rewards by installing games and achieving milestones.
Key Responsibilities
- Review Management: Monitor and respond to user reviews on the App Store and Google Play. Ensure users know were committed to resolving their issues while maintaining a positive public image and app rating.
- User Support: Handle incoming user emails, providing assistance, troubleshooting tracking or account-related issues, and ensuring timely resolutions.
- Escalation Management: Proactively escalate urgent or widespread issues directly to the development team, enabling swift resolution to maintain app functionality and user satisfaction.
- Communication: Maintain a professional yet friendly tone in all interactions to foster trust and loyalty among users.
Qualifications
- 1+ years of experience in Online Customer Support
- Excellent written (English) communication skills with the ability to adapt tone and style based on the audience.
- Strong problem-solving abilities and attention to detail to ensure accurate and effective issue resolution.
- Ability to prioritize and escalate urgent matters appropriately.
- Customer-focused mindset with a commitment to delivering a positive user experience.
- Familiarity with mobile apps and basic troubleshooting processes is a plus.
- This position is ideal for someone passionate about helping users, solving problems, and contributing to the success of a growing app by ensuring player satisfaction
Other Details
- Work Mode: Onsite - Full Time
- Location: Gulberg, Lahore
- Experience: 1+ Years
- Days: Monday to Friday
- Timing: 10am-7pm
Benefits:
- Health insurance (IPD + OPD)
- 14 annual leaves
- 7 sick leaves
- Tax Free Salary
مہارتیں
نوکری کی تفصیلات
HR WAYS (PRIVATE) LIMITED
HR WAYS (PRIVATE) LIMITED
آپ کو کس حوالے سے برتری حاصل ہے؟
ملتی جلتی نوکریاں
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
