گزشتہ کل شائع ہوئی 80 نے دیکھا Report Job
Responsibilities:
Managing Online Sales:
- Handle and process online sales through various e-commerce platforms (website, social media, etc.).
- Assist customers with product inquiries and guide them to make purchases, ensuring a smooth transaction process.
Customer Communication:
- Respond promptly to customer queries via email, chat, and phone calls.
- Maintain excellent communication with customers to build strong relationships and ensure satisfaction.
Phone Support:
- Attend incoming calls related to product inquiries, order statuses, and other sales-related questions.
- Provide clear and concise information on products, pricing, and promotions.
Follow-ups and Feedback:
- Follow up with customers post-purchase to ensure satisfaction and address any concerns.
- Collect customer feedback to improve services and sales processes.
Product Knowledge:
- Keep up to date with product information and pricing to better assist customers with accurate details.
- Be able to highlight key features and benefits of products to enhance customer decision-making.
Order Management:
- Assist with tracking online orders, ensuring timely fulfillment, and resolving any order issues.
Sales Growth:
- Support in driving sales through effective communication and relationship-building strategies.
- Suggest promotions and discounts to encourage repeat business and upselling opportunities.
Requirements:
- 1+ year of experience in online sales, customer service, or a similar role.
-
Excellent communication skills (verbal and written).
- Comfortable answering calls and engaging with customers in a professional manner.
-
Good understanding of online sales platforms and basic CRM tools.
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A proactive and customer-focused mindset
نوکری کی تفصیلات
HR WAYS (PRIVATE) LIMITED
HR WAYS (PRIVATE) LIMITED
آپ کو کس حوالے سے برتری حاصل ہے؟
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