یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Executive

ibex

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

فروری ۰۹, ۲۰۲۴ شائع ہوئی 1811 نے دیکھا

PKR. 30,000 - 40,000/Month

Responsible for acting as a liaison between our customers and the respective clients. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Handling chats/emails/calls /queries/requests
Complaint Management & Solving Customer grievances
Applying process/product knowledge

Key Responsibilities:

Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:

Excellent communication in Urdu and English
Proficiency with MS Office particularly MS Excel
Customer-centric attitude

Qualification:

Graduation or above

Perks & Benefits:

Medical Insurance
Permanent Employment Status
Provident Fund & Overtime provided
Annual Leaves
Leaves Encashment
Referral Bonus
Internal Job Opening in different departments

مہارتیں

Customer Service Client Dealing Customer Contact Skills Customer Care Representation

نوکری کی تفصیلات

صنعت:

بی پی او

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

20 آسامیاں

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, کراچی, لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

انٹرمیڈیٹ / اے لیول

کیریئر کی سطح:

نوآموز

کم از کم تجربہ:

غیر تجربہ کار

اس سے پہلے درخواست دیجیۓ:

مارچ ۱۰, ۲۰۲۴

تاریخِ اِشاعت:

فروری ۰۹, ۲۰۲۴

ibex

بی پی او · More than 5000 ملازمین - اسلام آباد, کراچی, لاہور

پیروی کریں

'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!