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Customer Service Representative

Knot Solutions

مارچ ۱۷, ۲۰۲۵ شائع ہوئی 356 نے دیکھا

PKR. 80,000 - 90,000/Month

Knot Solutions is seeking a dedicated and skilled Customer Service Representative to join our dynamic team. The ideal candidate will possess strong communication skills and showcase exceptional problem-solving abilities to address client needs effectively. This role is essential in delivering an outstanding customer experience by engaging with clients, understanding their concerns, and resolving issues promptly. The Customer Service Representative will not manage a team but will work collaboratively with various departments to enhance customer satisfaction and foster positive relationships. Candidates with a minimum of two years of experience in customer service are encouraged to apply, as this position demands a familiarity with CRM software and the ability to navigate helpdesk platforms proficiently. As a Customer Service Representative, you will be the frontline representative of Knot Solutions, ensuring that each interaction with a customer is handled with empathy and kindness. Your responsibilities will include managing multiple customer queries, maintaining data entry accuracy, and displaying patience in all communications. Additionally, you will utilize your active listening skills to fully understand customer issues, allowing for effective conflict resolution and overall service excellence. Join us at Knot Solutions and be part of a team that prioritizes customer satisfaction and upholds a strong commitment to service quality.

Responsibilities

Handle incoming calls, emails, and chats from customers, providing support and solutions in a timely manner.
Respond to customer inquiries and resolve issues using effective problem-solving skills and a calm demeanor.
Maintain accurate records of customer interactions, ensuring high data entry accuracy in CRM software.
Engage with customers empathetically, actively listening to their needs and concerns.
Work on troubleshooting and resolving conflicts that may arise during customer interactions.
Utilize helpdesk platforms to track service tickets and monitor customer satisfaction levels.
Collaborate with other departments to address complex customer issues and improve service processes.
Manage time efficiently to handle multiple inquiries without compromising the quality of service.
Provide feedback and insights on customer trends and needs to enhance service delivery.
Stay informed about product updates and company policies to provide accurate information to customers.