• Ensure timely rectifications/conclusion of Audit discrepancies/observations and closure of Audit Reports with effective follow up & coordination with the departments/branches.
    • Ensure coordination between the branches and the Venders for resolution of QMS related issues
    • Review all liability & asset products of the Bank and give candid feedback to the product owner departments.
    • Gathering Branch Self-assessment on assigned frequency and its subsequent reporting (observing results and its analysis).
    • Ensure and coordination with HO departments regarding data gathering for TAT monitoring.
    • Identify & recommend improvement in Quality standards by visiting Branches in line with Customer Experience Guidelines & Standards and also on-spot verification of Self-Assessment submitted by Branches.
    • Ensure QMS TATs Monitoring of the MMBL branches and maintain records and share the reports.
    • Ensure FTC Training to all new employees before being permitted to interact with customers with coordination to HR department.
    • Any other task assigned by the Manager Quality Assurance.
    • Ensure timely rectifications/conclusion of Audit discrepancies/observations and closure of Audit Reports with effective follow up & coordination with the departments/branches.
    • Ensure coordination between the branches and the Venders for resolution of QMS related issues
    • Review all liability & asset products of the Bank and give candid feedback to the product owner departments.
    • Gathering Branch Self-assessment on assigned frequency and its subsequent reporting (observing results and its analysis).
    • Ensure and coordination with HO departments regarding data gathering for TAT monitoring.
    • Identify & recommend improvement in Quality standards by visiting Branches in line with Customer Experience Guidelines & Standards and also on-spot verification of Self-Assessment submitted by Branches.
    • Ensure QMS TATs Monitoring of the MMBL branches and maintain records and share the reports.
    • Ensure FTC Training to all new employees before being permitted to interact with customers with coordination to HR department.
    • Any other task assigned by the Manager Quality Assurance.
    • Hold Bachelor or preferably Master s degree from a well reputed institution.
    • Have at least 2 years of banking experience preferably in relevant field.
    • Problem-Solving and Co-operative attitude
    • Team building skills
    • Good presentation & communication skills, Microsoft Office
    • Ability to work under pressure.
    • Ability to set and manage priorities.
  • نوکری کی تفصیلات

    کل عہدے:
    1 اشاعت
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    اس سے پہلے درخواست دیجیۓ:
    ستمبر ۲۸, ۲۰۲۴
    تاریخِ اِشاعت:
    ستمبر ۱۹, ۲۰۲۴

    Mobilink Bank

    بینکنگ / مالیاتی خدمات · 1001-1500 ملازمین - اسلام آباد

    Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

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