Call Center Agent

We are seeking motivated and results-driven Call Center Agents to join our team for a UK-based claims campaign. The role involves outbound dialing to both warm and cold leads, with a focus on generating interest and qualifying leads for Housing Disrepair (HDR) and other claims. The ideal candidate will have previous call center experience, preferably working on UK campaigns and a strong understanding of claims processes. This is an excellent opportunity to work with a reliable and reputable company and grow your career in a professional and supportive environment.

Key Responsibilities:

Outbound Dialing:
- Conduct outbound calls to warm and cold leads to generate interest in UK-based claims, particularly Housing Disrepair (HDR).
- Effectively communicate the benefits of the claims process and qualify leads based on predefined criteria.
Lead Qualification:
- Assess leads to determine their eligibility for claims, ensuring accurate and detailed information is collected.
- Maintain a high level of professionalism and empathy when dealing with potential claimants.
Claims Knowledge:
- Utilize knowledge of HDR and other claims processes to answer queries and provide relevant information to leads.
- Stay updated on UK claims regulations and campaign requirements.
Data Management:
- Accurately record and update lead information in the CRM system.
- Ensure all data is handled in compliance with data protection regulations.
Target Achievement:
- Meet and exceed daily and weekly targets for calls, lead generation, and conversions.
- Continuously strive to improve performance through feedback and training.
Customer Service:
- Provide a positive and professional experience for all leads, building trust and rapport.
- Handle objections and rejections professionally, maintaining a high level of resilience.
Team Collaboration:
- Work closely with team members and supervisors to share best practices and achieve collective goals.
- Participate in training sessions and team meetings to stay aligned with campaign objectives.

Requirements:

Experience:
- Previous experience in a call center environment, preferably working on UK-based campaigns.
- Knowledge of UK-based claims campaigns, particularly Housing Disrepair (HDR), is highly desirable.
Skills:
- Excellent communication and interpersonal skills, with fluency in English.
- Strong persuasion and negotiation skills to handle objections and convert leads.
- Ability to work in a target-driven environment and meet performance metrics.
Attributes:
- Resilient, confident, and proactive attitude.
- Empathetic and patient when dealing with potential claimants.
- Strong attention to detail and organizational skills.
Technical Skills:
- Proficiency in using CRM systems and call center software.
- Basic computer literacy and ability to navigate multiple systems simultaneously.
Availability:
- Willingness to work onsite in Bahria Town Phase 7, Rawalpindi, during the hours of 2 PM – 11 PM (Monday to Friday).

Salary and Benefits:

Basic Salary: PKR 50,000 per month.
Bonus and Incentives: Performance-based bonuses and incentives with the potential to earn over PKR 100,000 comfortably every month.
Comprehensive training and ongoing support to enhance skills.
Opportunities for career growth within a rapidly expanding organization.
Positive and collaborative work environment.
Exposure to international campaigns and professional development.
Be part of a UK-based company with a strong reputation and commitment to excellence.