یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Officer

Nested

فیصل آباد ، پاکستان

درخواست بھیجیں

مارچ ۰۴, ۲۰۲۵ شائع ہوئی 951 نے دیکھا

PKR. 40,000 - 60,000/Month

Responsibilities:

Provide first-line technical support to customers via phone, email, and chat. Troubleshoot and resolve issues related to hardware, software, and network problems.
Handle customer inquiries professionally and efficiently. Understand customer needs and offer solutions or escalate issues to higher-level support when necessary.
Maintain detailed records of customer interactions, issues, and resolutions. Document frequently asked questions and solutions to build a knowledge base for future reference.
Stay up-to-date with the latest IT products, services, and industry trends. Provide accurate information and advice to customers regarding our product offerings.
Identify recurring issues and work with the team to develop long-term solutions. Follow up with customers to ensure their issues are resolved to their satisfaction.
Gather customer feedback and provide insights to improve our products and services. Collaborate with other departments to address customer concerns and enhance the customer experience.
The candidate will be required to maintain a robust understanding of the business's core service offering as well as the market requirements to understand where and how our technologies can be implemented with other businesses.
Sales Administration – contracts, sales tracking, and reports.
Lead Generation - manage contact lists for email campaigns
Communications – content writing, press releases, newsletter, social media etc.
Provide customer support to the clients
Responsible for conducting feedback sessions with learners and employers from the respective business and preparing monthly reports based on the data collected during those sessions.

Requirnments:

Minimum of 1 year of experience in a customer support role.
Proficiency in troubleshooting common IT issues, including software installations, network connectivity, and hardware problems. Familiarity with ticketing systems and CRM tools.
Excellent verbal and written communication skills. Ability to explain technical concepts in a clear and concise manner to non-technical users.
Strong analytical skills with the ability to think critically and solve complex problems independently.
A commitment to delivering high-quality service and ensuring customer satisfaction.
Ability to work collaboratively in a team environment and contribute to achieving team goals.

Job Type: Full-time

Pay: Up to Rs60,000.00 per month

Work Location: Faisalabad