Customer Support Executive

Office Automation Services

۳ دن پہلے شائع ہوئی 254 نے دیکھا Report Job

PKR. 60,000 - 125,000/Month

We are seeking a dedicated and highly skilled individual to join our team as a Customer Support Executive in our night shift department. (6 pm - 3 am )

If you are fluent in English, possess excellent writing, listening, and speaking skills, and have a Bachelor's degree, we encourage you to apply!

Responsibilities:

Provide ERP technical support to clients via phone, email, and in-person meetings.
Assist clients with ERP software implementation, configuration, and troubleshooting.
Conduct software training sessions for clients, both one-on-one and in group settings.
Collaborate with the development team to resolve software issues and enhance product functionality.
Document client inquiries, issues, and resolutions in the JIRA ticketing system.
Stay up-to-date with product features, industry trends, and best practices.
Assist in testing software updates and new releases.

Requirements:

Bachelor's degree in Computer Science or a related field.
Minimum of 2 years of proven work experience in ERP software support and implementation.
Proficient in English, with strong verbal and written communication skills
Strong technical background and understanding of ERP software applications with knowledge of basic accounting as well.
Excellent problem-solving and analytical skills.
Ability to effectively interact with clients and provide exceptional customer service.
Self-motivated and able to work independently as well as in a team.
Willingness to learn and adapt to new technologies and software.
Able to work in both night and day shifts when required.

Benefits:

Competitive salary package.
Comprehensive health & life insurance.
Opportunities for professional growth and development.
Friendly and supportive work environment

مہارتیں

Listening to Customers Customer Satisfaction Management Client Dealing Client Followup Communication Skills المبيعات من البداية إلى النهاية

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

ٹیلیفونی فروخت کاری

کل عہدے:

4 آسامیاں

نوکری کی شفٹ:

تیسرا پہر (رات)

نوکری کی قسم:

مستقل

محکمہ:

SOFTWARE SUPPORT DEPARTMENT

نوکری کا مقام:

کراچی, پاکستان

جنس:

مرد

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

2 سال

اس سے پہلے درخواست دیجیۓ:

دسمبر ۲۷, ۲۰۲۴

تاریخِ اِشاعت:

نومبر ۲٦, ۲۰۲۴

Office Automation Services

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - کراچی

پیروی کریں

OAS is a well known software company in the field of customized software solutions. OAS has developed many products for different industries and continuously upgrading them to latest technologies. Our expertise is in Shipping and Logistics industry