Client Service Executive

Orbit is seeking a dedicated and proactive Client Service Executive to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, ensuring they receive the highest level of service and support. You will leverage your strong communication skills and customer service expertise to foster positive relationships with clients, addressing their needs and resolving any issues that may arise. With a focus on adaptability and effective time management, you will navigate diverse client inquiries and collaborate closely with internal teams to ensure efficient service delivery. This position is ideal for individuals who are passionate about enhancing client experiences and who thrive in a fast-paced environment. A preference for graduates in Media Sciences is noted, making this an exciting opportunity to blend education and real-world application in a growing company.
Responsibilities

Act as the primary point of contact for clients, providing exceptional customer service and support in a timely manner.
Manage and respond to client inquiries through various communication channels, including phone calls, emails, and messaging platforms.
Utilize CRM software and other client communication tools to track interactions, manage client accounts, and document issues for future reference.
Build and maintain strong relationships with clients by understanding their needs, providing relevant solutions, and ensuring satisfaction.
Collaborate with internal teams to resolve client issues and improve service delivery continuously.
Demonstrate adaptability in handling diverse client situations while maintaining a positive attitude.
Apply time management skills to prioritize tasks effectively and meet client deadlines.
Stay updated with company policies, products, and services to provide accurate information and guidance to clients.
Participate in team meetings to share client feedback and contribute to ongoing service improvement initiatives.
Maintain records of client interactions and service requests for future reference and compliance purposes.