یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Software Support Engineer - L2

Pakistan Single Window

جون ۲۴, ۲۰۲۴ شائع ہوئی 210 نے دیکھا

PKR. 150,000 - 200,000/Month

Main Responsibilities:

Resolving elevated customer tickets which are assigned by L1 team.
Proven escalation management and leadership skills.
Expanding product and technology expertise by working on 'learning tickets'
Able to multitask when several critical issues happen simultaneously.
Quickly responds to incident alerts and support calls.
identifies, and coordinates with teams that are critical to the event's resolution.
Good understanding of Database.
Understanding of APls.
Strong communication skills with the ability to capture and articulate technical and non-technical details

Required Skill Set:

Excellent verbal and written communication skills.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Ability to coach and mentor.
Should be a team player.
Proficient in MS SQL, SEQ Logs, Ticket Management, Postman, CRM
Must be a fast learner

مہارتیں

CRM Command Postman Ticket Management SEQ Logs MS SQL

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

3 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

کراچی, پاکستان

جنس:

کوئی ترجیح نہیں

عمر:

25 - 40 سال

کم از کم تعلیم:

انٹرمیڈیٹ / اے لیول

ڈگری کا عنوان:

Intermediate or Bachelors will be preferred

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

5 سال - 6 سال (of handling L2 complaints in a fast paced high pressure environment in any industry preferred industry)

اس سے پہلے درخواست دیجیۓ:

جولائی ۱۰, ۲۰۲۴

تاریخِ اِشاعت:

جون ۲۴, ۲۰۲۴

Pakistan Single Window

انفارمیشن ٹیکنالوجی · 101-200 ملازمین - کراچی

پیروی کریں

Pakistan Single Window (PSW) is an ICT-based system in Pakistan providing a single window for trade. PSW is a facility that allows parties involved in trade and transport to lodge standardized information and documents at a single-entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements need to be submitted only once. PSW will connect relevant government departments with each other and with economic operators like importers, exporters, customs agents, shipping agents, transporters etc, in Pakistan for efficient management of cross border trade. It will provide the ease and transparency in achieving compliance with relevant regulatory requirements, through an on-line facility, that will intelligently handle the information for each transaction without the need to provide same information more than once or to physically visit such government departments. Pakistan has committed to implement various provisions of World Trade Organization’s (WTO) Trade Facilitation Agreement that includes implementation of a National Single Window (NSW) system before February, 2022. Pakistan also needs PSW implementation to overhaul management of its external trade for reducing time, cost and complexity involved to improve its position in various global rankings on competitiveness and ease of doing business. Guiding vision and mission objectives: VISION: Pakistan will establish a world-class automated hub by 2022, offering services and creating efficiencies, to reduce cross border trade related costs, time and complications for improved trade facilitation and compliance. MISSION: Improve cross-border trader processing by providing centralized ICT based services, simplified processes, effective and reliable automation, harmonized data exchange and risk-based selectivity in enforcement of government’s regulations.