I am a Human Resources professional with 14 years of experience, having held various roles and levels of responsibility. I served as the HR Responsible/Head of HR/Country HR Manager at the International Committee of the Red Cross (ICRC) from April 2015 to February 2021, and from January 2022 to May 2022, I worked as an HR Manager at Etimaad International Pvt Ltd. In these roles, I have led and worked with HR teams in Pakistan, providing professional services in areas such as staff recruitment, interviews, contracts management, orientation, compensation and benefits, payroll management, learning and development, performance management and development, policy development and implementation, code of conduct dissemination, employee engagement, and staff health and wellbeing. I have also served as a lead investigator for code of conduct violation cases involving staff misconduct. My experience has given me a deep understanding of labour laws and HR practices.
- Assist in the recruitment, assignment, reassignment and separation of local service staff. Prepare documents for the interview panel for the recruitment of local staff.
- Process local staff members’ contracts, entitlements and benefits in accordance with Staff Rules and established HR procedures.
- Update personnel related information in MSRP/HR module where this activity has been rolled out from PAS to the respective office.
- Advise staff members on their rights, obligations, benefits and entitlements, and assist them in interpreting UN/UNHCR staff rules and regulations.
- Assist newly-arrived international staff with administrative formalities related to their accreditations, security/ground passes, submission of completed forms and related documents to headquarters, arrange travel and hotel reservations
- Assist with shipment of their personal effects in coordination with the logistics section.
- Administer UNHCR medical insurance plan for locally recruited staff. Provide administrative support to staff and dependants in case of medical evacuations, as well as security evacuations/relocations. Maintain daily tracking record of staff and families to provide accurate information in case of emergency.
- Maintain personnel records in the office, including maintenance of the attendance, overtime and leave records.
- Initiate calculations for payments related to personnel issues such as settlement of travel claims, overtime claims, hazard pay, MIP reimbursements, medical and security evacuations, shipment costs.
Developing and implementing HR strategies and initiatives aligned with the overall business strategy
Bridging management and employee relations by addressing demands, grievances or other issues
Managing the recruitment and selection process
Support current and future business needs through the development, engagement, motivation and preservation of human capital
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
Nurture a positive working environment
Oversee and manage a performance management system that drives high performance
Maintain compensation and benefits program
Assess training needs to apply and monitor training programs
Report to management and provide decision support through HR metrics
Ensure legal compliance throughout human resource management
Providing professional HR support, services and advice to all Delegation staff members in line with institutional HR Strategy, in order to enable line managers and employees to adequately respond to the operational challenges.
Implementation of HR strategy in Pakistan.
Implementation of new HR projects (Job grading, HRIS/HR space, Performance management and development) in Pakistan.
Creating a sense of partnership between HR and Line managers for people management responsibilities.
Recruitment and selections
Training and development
Talent Management
Payroll Management of Islamabad staff and technical support field offices
Income tax and EOBI files of Pakistan and compliance with local laws
Contacts Management
Appraisal system/performance management
Medical facility management
Time management
Salary review /inflation study
budgeting and calculations
Day to day HR Matters
Implementation of HR strategy in Pakistan.
Implementation of new HR projects (Job grading, HRIS/HR space, Performance management and development) in Pakistan.
Creating a sense of partnership between HR and Line managers for people management responsibilities.
Recruitment and selections
Training and development
Talent Management
Payroll Management of Islamabad staff and technical support field offices
Income tax and EOBI files of Pakistan and compliance with local laws
Contacts Management
Appraisal system/performance management
Medical facility management
Time management
Salary review /inflation study
budgeting and calculations
Day to day HR Matters
Responsible for recruitment and selections
Induction of new staff
Training and Development of staff
Appraisal management and increase and bonus calculation for national staff
Conducting training need assessment (TNA) of staff
Follow up with Income Tax and HR lawyers for compliance with national tax and labour laws
Conducting Cost of living adjustment survey every year
Payroll management for Islamabad staff and support to all field offices
Holidays and time Management
Medical facility management of national staff
Coordinating with Head Quarter for approvals and changes
Supporting Administrative Coordinator in daily cases
Supporting staff in exposure, short missions or change of status
Responsible for HRIS and payroll Management
Responsible for compliance and implementation of social security system (EOBI)
Responsible for compliance and implementation of income tax laws of Pakistan
Supporting field offices and regular visits
Contacts management with panel hospitals, EOBI authorities, recruitment agencies, consultants and HR departments of competitors.
Responsible for personal files Management; opening to end of contract
HR archives Management
Responsible for all day to day HR matters
Recruitment and selection
Induction of new staff
Training and Development
Personal files Management; opening to end of contract
HR archives Management
Holidays Management
Payroll management for Islamabad staff and support to field offices
Designed a tax system for TriaOne (payroll and HRIS)
Proposed RH_ED and implemented changes in the TriaOne
Income tax and EOBI file of Islamabad & MUZ with support to field offices
Manually calculated taxes for salary deductions and tax adjustments every year
Medical bills processing for panel hospitals
Appraisal system/performance management
Advised and Assisted staff on HR matters
Contacts management with panel hospitals, EOBI, recruitment consultants,
Follow up with Income Tax and HR lawyer
Delivered trainings and presentations
Organized trainings for staff
Participated in benefits and inflation study
Budgeting and calculations
Support to HR responsible in COLA
Renewal of employment cards every year upon expiry for Pakistan
Managing staff short mission file (all administrative formalities)