Looking after day to day  (Complete cycle of ) Sales (Retail) + Local & Domestics Logistics & COD Operations  .

Principal strategist and visionary, orchestrated all bottom-line factors including long term strategic planning, optimizing service level; developing proposals for client needs, concerns, and objectives.
Organized meetings in conducive environment between client decision makers and company’s practice leaders. Prospected for potential new clients and devised strategies to turn into increased business, and coordinated with technical staff and other internal colleagues to meet customer needs. Generated daily/ weekly / monthly progress         reports while ensuring accuracy and confidentiality of data. Forecasted sales targets and delegated to sales staff for achievement. Tracked and recorded activity on accounts and help to close deals to meet these targets.
Key Accomplishments:

Utilized acute industry experience and a variety of methodologies and techniques to pursue and negotiate all objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion.
Performed duties as strategic overlay to consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels (Routs).
Stellar role for leading marketing team providing to fulfill prerequisites (like prequalification or getting on a vendor list) within a timely manner.

·         Presented business development training and mentoring to business developers and other internal staff.

Principal strategist and visionary, orchestrated all bottom-line factors including long term strategic planning, optimizing service level; developing proposals for client needs, concerns, and objectives.
Organized meetings in conducive environment between client decision makers and company’s practice leaders. Prospected for potential new clients and devised strategies to turn into increased business, and coordinated with technical staff and other internal colleagues to meet customer needs. Generated daily/ weekly / monthly progress reports while ensuring accuracy and confidentiality of data. Forecasted sales targets and delegated to sales staff for achievement. Tracked and recorded activity on accounts and help to close deals to meet these targets.
Key Accomplishments:
• Utilized acute industry experience and a variety of methodologies and techniques to pursue and negotiate all objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion.
• Performed duties as strategic overlay to consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels (Routs).
• Stellar role for leading marketing team providing to fulfill prerequisites (like prequalification or getting on a vendor list) within a timely manner.
• Presented business development training and mentoring to business developers and other internal staff.

Executed routine operations of the Regional / Zonal Office and ensuring that business operations are efficient as per the company SOPs, and are effective in terms of meeting (internal & external) customer’s requirements.
Delivered strategic directions to different departments for cross-function including warehouse, Transport, General & Hub Operations, E-commerce Department, Customer Service Department, Giftwift (Sentimental Gifts Service), Sales, Marketing, Finance and Recovery in whole Hyderabad Zone. Led administrative activities regarding corporate, legal affairs, contracts management, vendor management, and event management within allocated budgets and company guidelines and to respond appropriately to emergencies or urgent issues as they arise.
Key Accomplishments
• Designed and devised accounting, reporting, and internal control systems for record maintenance, also regularly monitor different daily reports covering all the operational activities in whole zone.
• Initiated a staff and client-focused environment to inject positive energy, creativity and teamwork among staff.
• Ensured staff compliance with rules and procedures. This includes setting policies in the workplace to ensure effective implementation and adherence among all employee in the company.
• Delivered constructive opinion to senior management and facilitated in key decision making to ensure seamless and streamlined business operations also serve to prevent difficult situations in the future.
• Rendered keen eye for details to deal with government departments regarding company’s labor& other general affairs. Addressed performance issues and makes recommendations for personnel actions.

Conducted meetings between client decision makers and company’s practice leaders/Principals, developed proposals that speaks to the client’s needs, concerns, and objectives as well as actively participate in pricing the solution/service.
Ensured all team members represent the company by implementing best practices. Generated periodic progress reports and ensure data is accurate. Tracked and recorded activity on accounts and help to close deals to meet these targets. Presented business development training and mentoring to business developers and other internal staff.
Key Accomplishments:
• Identified and on-boarded potential new clients and turn this into increased business, built collaborative rapport with technical staff and other internal colleagues to meet customer needs.
• Presented to and consulted with mid and senior level management on business trends with a view to developing new services, products, and distribution channels (Routs).
• Run the day-to-day operations of the Karachi local office and ensuring that business operations are efficient in terms of using few resources, and effective in terms of meeting (internal & external) customer’s requirements.
• Headed different departments like general & bulk Operations, IT & COD Department, customer service department, legal & corporate affairs department, love line (Sentimental Gifts Service).
• Provided a work environment that engenders positive energy, creativity, and teamwork among employees.
• Reached till satisfaction level with staff by conducting meetings, listening to each department’s issues and concerns, and setting a professional example by showing leadership qualities.
• Set rules and procedures for employees to ensure effective implementation and adherence among each employee in the company.

Built synergies with Regional / Zonal Office and ensuring that business operations are efficient in terms of using as few resources as needed, and effective in terms of meeting (internal & external) customer’s requirements.
Managed negotiations and compromises with employees by conducting meetings, listening to each department’s issues and concerns, and setting a professional example by showing leadership qualities. Managed and increased the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

Key Accomplishments
• Directly headed different departments such as general & hub operations, overland department, customer service department, and expressions (Sentimental Gifts Service).
• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement; determined areas needing cost reduction and service improvement.
• Rendered keen eye for details to deal with government departments regarding company’s labor & other general affairs. Addressed performance issues and makes recommendations for personnel actions.
• Spearheaded administrative tasks regarding contracts, vendor, and event management within allocated budgets and company guidelines; also responded appropriately to emergencies or urgent issues as they arise.

Managed metrics and provide an exceptional service to clients and lead the customer service department (Nationwide) ensuring delivery of a high quality service to all customers, both internal and external, across all products and services.
Communicated clearly and confidently on a one-to-one or group basis and was comfortable to deal with top management. Analyzed customer service figures and drew accurate conclusions from trends in the data. Generated solutions and made rational decisions.

Key Accomplishments:
• Participated and contributed to the Company’s Strategic Planning Process with close collaboration with Operation Dept. and other functional groups within the Company.
• Managed, supervised, and evaluated performance of the staff in the Customer Services Department; in order to gain their commitment and focus their efforts on achieving targets and company’s objectives.
• Identified ways and opportunities consistently; to enhance the effectiveness and efficiency of customer service processes to improve sales productivity and market competitiveness.

• Dealing Nationwide with Mobilink Customers over helpline, Keep follow up of Customer’s queries & complaints Correspondence with other Departments.
• Responsible for team performances and new staff trainings and orientations, who were inducted in team.
• Coordination with other Departments / Franchises / Sales Points Nation Wide.

• Handling Incoming and Outgoing Mails / Emails and taking care of Correspondence with other Departments.
• Making necessary arrangements regarding training workshops / conferences. Dealing with Official Guests in Office / Airports / Hotels.