⦁    Team building, training and coach team on customer success best practices.⦁    Assist team with executing growth, optimization strategies for our customers and oversee escalations for assigned accounts and team’s accounts.⦁    Ensure execution of customer journey touchpoints, including cancelation requests, business reviews, retention, upsells and other opportunities.⦁    Foster a positive team culture and participate in team development including hiring, onboarding, career development and performance management⦁    Assist team mates to review customer’s complaints and concerns and see to improve the customer experience in future.⦁    Contribute towards the achievement of company’s strategy and operational objects.

⦁    Build and strengthen client relationships to achieve long-term partnerships.⦁    Maintain accurate client records, keeping track of any contract updates and renewals⦁    Develop a thorough understanding of our products and service offerings to better upsell and⦁    cross-sell to clients⦁    Stay on top of accounts, making sure they’re receiving services that are within their requirements and meeting their needs⦁    Resolving complaints and preventing additional issues by improving processes.⦁    Develops and maintains long-term relationships with accounts and collaborates with sales team to reach prospective clients.

⮚ Recruit, train, supervise and appraise human resources.⮚ Closing sales and managing team leads⮚ Review the performance of staff, identify training needs.⮚ Improve quality and to minimize errors to provide best customer service.⮚ Coordinate, manage, and monitor the working of various departments in the organization.⮚ Assist HR with recruiting when necessary and oversee the reports.

⮚ Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.⮚ Deal with complaints from customers to maintain the store’s reputation and Monitor stock levels and purchases and ensure they stay within budget.⮚ Dealing with customer queries and complaints and maintaining statistical and financial records⮚ Promotes optimum staff performance by coaching, counseling, and disciplining employees.⮚ Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.⮚ Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.⮚ Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer