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خلاصہ
Energetic Customer Service Representative and Assistant Team Lead with 5+ years of experience resolving complex customer inquiries . My objective is to join a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement . I have experience working as part of a team lead and individually. I am committed to learning and self- development so that I can consistently achieve better results.
تجربہ
Operations Specialist
Prepared the performance reports for the management and clients including recommendations for improvement. Replying on Emails and on live Chat ticket support . Supporting lead in the training of newly inducted hires. Sharing ideas & areas of improvement with the line manager. Resolving Payments and other concernsCoordination with other departments, Growth , supply & finance.
Human Resources Executive
I was making database and making schedule of interviews . Recruiting for all positions and conducting on boarding and also settle down all orientation. I was working In fraud control department or as in Human Resources
Customer Success Executive
Provided in-person support to partner drivers to solve multiple issuesConducted on boarding training for new partner drivers. Giving my input in generating response codes. Conducted surveys for data analysis and overseeing the matrics of the employees. Every month topper as a Telesales Representative .
Quality Assurance Executive
Responsible for achieving performance KPIs and resource allocation for the project.
