Key Responsibilities: 


Proactively manage and coordinate multiple resources (functional and technical) to develop scope, plan/estimate.

Translates business requirements into functional specifications / Business requirement documents that can be understood by all stakeholders; also documents the list of steps which are required to develop or modify systems.
Develop strong relationships with clients and manage client communication and expectations throughout the implementation.
Implement and manage project changes and interventions to maintain overall project/program schedule.
Responsible for executions of ERP Digitalization modules [i.e. Digital Portal / CRM / SMA / Mobile Integration / Bank Integration APIs, Excel Add-In reports and Data Migrations].
Define testing scenarios and provide first line support to clients in order to successfully execution of projects.
Responsible for developing end-user documentation and training materials.
Support all aspects of the ERP system and identify areas for improvement to obtain full system utilization.
Flexibility and collaborative work approach to solve complex problems and to develop customer specific solutions.

Key Responsibilities: 


Responsible for execution of financially critical transactions such as redemptions payment via RTGS, online transfer/IBCA, issuance of drafts/pay order within the turnaround time.



Responsible for dealing with external and internal auditors and inspections and compliance.
Play a significant role in long-term planning, including an initiative geared toward operational excellence.
Responsible for calculation the monthly commission of Distributors, Facilitators and Sales Staff.
Ensure that all operations are properly administered and monitored and reconciling daily activity of investors.
Responsible for prepare the necessary MIS reports and analysis, for review by the Higher Management.

Key Responsibilities:


Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks

Create a strong workforce by developing competent individuals in the operations team.
Responsible for calculation the monthly commission of Distributors, Facilitators and Sales Staff and solving disputes and complaints in a professional manner within guidelines
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Responsible for conducting internal/external Audit also responsible for Daily MIS Reporting to Finance, HoDs, higher management and the Trustees of the Funds under Management

Key Responsibilities:


Responsible for ensure the customer satisfaction on products and services and for processing the daily business transactions related to unit holders

Manages the investor relations portion of the company web site and resolve clients’ issues/queries on real time basis
Represents the views of the investor community to the management team in the development of corporate strategy
Responsible for Daily MIS Report for Finance, higher Management and CDC / MCBFSL trustees

Key Responsibilities:

Superior organizational skills with the ability to prioritize, monitor, and complete multiple tasks or projects, either independently or with a team
Monitored daily operations to ensure a free flow process, and also supervise the execution of daily tasks
Responsible for Daily MIS Report for clients, higher Management and CDC / MCBFSL trustees
Responsible for process the Daily transactions related to unit holders across the clients
Resolve clients’ issues/queries on real time basis
Responsible for coordinating all aspects of managing an office.
Built strong relationships with customers through positive attitude and caring; initiated timely response to emails, voice-mails and written correspondence.
Responsible for prepare the company literature, documentation, expense reports, service agreements, quotations, presentations, etc.