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خلاصہ
I am a highly accomplished, result oriented and service-driven Banking Operations Professional with 09+ years of experience in managing operations, meeting profitability targets and motivating teams to improve business and personnel performance. Instrumental in formulating standard operating procedures by studying requirements, activities, and reporting formats, assessing proposals, conducting risk analysis, and supervising documents. Expertise in branch management and complying with statutory requirements. Astute in identifying performance gaps and recommending solutions that align business and financial plans and deliver ground-breaking results. Productive contributor to team-based and self-managed tasks; successfully deliver results within tight deadline. Leverage customer service, problem solving, and communication skills to deliver exceptional results. Maintain effective client relationships, and deliver solutions aligned with customer’s specific needs.My key skills include Operational Planning, Coordination, Administration, Banking Regulations, Anti-Money Laundering, Customer Due Diligence, Strategy Implementation, Business Development, Team Leading, Coaching, Performance Management, MIS Generation, Business Information Analysis, Executive Support, ATM Maintenance, IT Equipment / Infrastructure Management, Sales of Financial Products & Services, Cross-selling, Customer Service, Customer Relations, Excellent Communication & Interpersonal Skills and Microsoft OfficeAttached is my CV which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
پراجیکٹس
تجربہ
Manager Risk, Compliance And Control Unit
Risk, Compliance And Control Unit
Branch Operations Manager
Operations Planning & Control
• Monitor branch operations, prepare daily and weekly work allocation plans, assign tasks to the staff and monitor completion within given deadlines.
• Direct the team to meet branch profitability targets and work in conjunction with the business development personnel to promote the bank’s products and services.
• Comply with statutory banking regulations applicable in the region, submit operational performance reports to the management for review, and provide business / specific transaction information to government agencies as required.
• Supervise security of the bank’s premises and strong rooms, direct the housekeeping staff to maintain hygienic surroundings and renew AMCs for maintenance of computers, office equipment, CCTVs & surveillance systems.
• Reconcile accounting records, entries in the internal system, customer documentation etc. to ensure compliance with standard banking practices; examine document completion of new accounts and register nominee information.
• Structure a risk management framework, implement reliable measures to reduce percentage contribution of non-performing assets, regularize NPAs, and initiate settlement of chronic dues swiftly.
• Ensure transactions in line with the prescribed DOA limit and maintain statutory reserves and surpluses.
• Initiate ATMs function properly to provide uninterrupted services to customers, and handle security arrangements for ATMs across the allotted region.
Internal Controls
• Assess the requirement of additional control measures, enforce anti-money laundering guidelines, train the staff to identify cases of money laundering / suspicious transactions, and follow KYC (Know-Your-Customer) norms.
• Investigate suspicious transactions, gather accurate and complete details of sender and receiver in case of international money transfers, and ensure loans are sanctioned only for legally approved purposes.
Teller Service Supervisor
• Held accountable for the daily opening and closing of the cash drawer, tallied opening and closing balances, and monitored cash transactions (payments and deposits) across the counter.
• Managed the bank’s operational policy and maintained customer service standards prescribed by the management to provide courteous service to customers.
• In-charge of over-the-counter customer interaction, responded to queries and complaints of walk-in customers of the bank, registered specific customer requests for further processing.
• Facilitated the senior management in administering monitoring and fraud detection systems, inspected and verified banking transactions of high value, cross-border remittances and money transfers as directed by the management.
• Engaged with customers to process financial transactions including deposits, withdrawals, loan payments, check cashing, and other routine transactions, as well as issue payment orders, demand drafts, and telegraphic transfers.
• Identified cross-sell/referral opportunities and referred customers to appropriate staff member regarding additional products and services to meet their specific needs.
• Walked customers to their safety vaults and lockers, made appropriate entries of customer requests for locker access, and handled cash refilling activities for the branch ATM under strict supervision.
• Led customer to appropriate departments and counters according to banking services required, and assisted in filling up forms, explained e-banking services and helped in interpretation of bank statements.
