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概要
EXECUTIVE SUMMARY
Commitment|Leadership|Intergrity
A proven coordinator that has a track record of delivering impeccable customer satisfaction and
translating client interactivity into maximum customer retention through sales and service. also
maintains the best interest of clients and would love the opportunity to expand his skill-set within the
companies . Through Solid insights and one of a kind, hands on experience, he looks to further pursue
his interests in Parts, Sales, Customer Services, Management.
项目
工作经历
Digital Customer Services Executive
Executive Product Support
EXECUTIVE
Deal with B2B and walk in customers to source, sell and supply effectively
Handle distressed clients and effectively diffuse difficult situations professionally
Collaborate with customers, invoice, pick parts and package items for over the counter sales effectively
A high understanding of computer and network administration helps me easily gain a working knowledge of
any software system in a very short period of time
Receive daily stock shipments, stock items according to our inventory system, check off shipments and
generate PO numbers for internal and external use
Customer Services Executive
CUSTOMER SUPPORT EXECUTIVE
Handled customer interactions
Ensured all new admission call activities are in accordance to set guidelines
Shared best practices and knowledge with colleagues and teams helping achieve the sales targets
Ensured appropriate collection procedure maintain the customer service focus
Overcame clients objections/rejections to company products and convened them
Answered calls professionally providing complete information about products, obtain details about
complaints
Followed up ensuring relevant actions were taken on clients complaints
Managed to keep records of customer interactions, complaints, comments as well as actions taken, process.
