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Customer Support Officer
Abacus Consulting
ستمبر ۲۰۲۳ - جولائی ۲۰۲۴ | Lahore, Pakistan


ObjectiveIm a detail-oriented professional with a background in customer support, looking to move into a Quality Control role. Im skilled at spotting issues, solving problems, and ensuring high-quality standards, and Im excited to bring these skills to a new position.Experience SummaryI my previous job as a Customer Support Specialist, I learned a lot about what makes a good product or service. Heres how my experience is relevantProblem-Solving I was good at figuring out and fixing customer issues quickly and effectively.Quality Assurance I made sure that our customer interactions met company standards, which helped improve our service.Process Improvement I gave feedback that led to better ways of doing things, which made our service more efficient.Attention to Detail I kept accurate records and used them to make informed decisions and improvements.Teamwork I worked with different teams to solve quality problems and put solutions into action.

تعلیم

Islamia University
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), FSC‎
Science
درجہ A
2017

پیشہ ورانہ مہارتیں

ماہر Call Handling
ماہر Chat Support
ابتدائی Claims Handling
ماہر Client Acquisition Skills
ماہر Client Dealing
ماہر Communication Skills
ماہر Coordination Skills
ماہر Customer Care Representation
ماہر Customer Contact Skills
ماہر Customer Dealing 
ماہر Customer Satisfaction Management
ابتدائی Data Comparison
ماہر Document Handling
ماہر Fluent in English
ماہر General Office Skills
ماہر Listening to Customers
ابتدائی Microsoft Excel
ابتدائی Microsoft Power Point
ابتدائی Microsoft Project
ماہر Office Support
ماہر Problem Solving Skills
ماہر Quality Control Processes Command
ابتدائی Records Management
ماہر Report Writing Skills
ابتدائی Revenue Cycle Management
متوسط Satisfaction StatisticsEmpathy,Adaptability, Ability to Use Positive Language,Clear Communicatio
ابتدائی Typing Speed
ابتدائی US Healthcare Billing

زبانیں

ماہر اردو
متوسط انگریزی

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