خلاصہ

I have 5 years of experience in Banking, Finance and Administration, where I have managed customer service orientation, accounts payable management, ERP & financial system technologies,  records organization & management, Account Opening, Dormant Account Activation, CIF Amendment,  Know your customer & customer due diligence (KYC & CDD), Cheque Transfer, Normal & Intercity Clearing, Marketing of banking products (Cross Sell),  Customer services, Relationship development/management, Portfolio Management, Manage and maintain cash limits both at Central Cash and Branches and ensure prompt expatriation of excesses, Plan and coordinate delivery and collection of cash to and from the Central Bank, Ensure that foreign cash held is within the set limit,Hold in joint custody the Banks Certificates of investments (Commercial Papers, Treasury Bills or Bonds, Govt Stock) and avail same to the Bank’s auditors. 


I am conscientious in my personal and professional life. I take pride in myself and my work, and derive considerable satisfaction from doing an assignment well. I cope well with high-stress situations and can manage a variety of tasks simultaneously.

تجربہ

کمپنی کا لوگو
Customer Service Officer
United Bank Limited (UBL)
جولائی ۲۰۱۸ - موجودہ | Lahore, Pakistan

• Account Opening
• Dormant Account Activation
• CIF Amendment
• Know your customer & customer due diligence (KYC & CDD)
• Take work responsibility and develop strong decision making skills
• Focusing on working as an active member of account opening team, learning accounts documentation as per bank policies and procedures
• Focusing on punctuality and timeliness of work
• Cheque Transfer
• Normal & Intercity Clearing
• Marketing of banking products (Cross Sell)
• Customer services
• Relationship development/management
• Portfolio Management
• Other tasks assigned by manager

کمپنی کا لوگو
Cash Service Officer
Silk Bank Limited.
جنوری ۲۰۱۵ - جون ۲۰۱۸ | Lahore, Pakistan

• Manage and maintain cash limits both at Central Cash and Branches and ensure prompt expatriation of excesses
• Plan and coordinate delivery and collection of cash to and from the Central Bank
• Team work
• Ensure that foreign cash held is within the set limit
• Hold in joint custody the Banks Certificates of investments (Commercial Papers, Treasury Bills or Bonds, Govt Stock) and avail same to the Bank’s auditors
• Customer services
• Develop strong relationship between customer
• Engage with CBN in cash withdrawal and deposits

تعلیم

National College of Business Administration & Economics (NCBA&E)
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, ‎
Finance and Banking
2018
Lahore Grission University DHA Phase 6 Lahore
بیچلرز, بیچلرز ان کامرس, ‎
Bachelor In Commerce
CGPA 3.0/5
2013
Garission Boys High School Nishat Colony Lahore.
انٹرمیڈیٹ / اے لیول, , ‎
Intermediate In Commerce
فی صد 58%
2011
FG Abid Majeed Boys High School R.A Bazar Lahore.
میٹرک / او لیول, , ‎
Computer Science
فی صد 60%
2009

پیشہ ورانہ مہارتیں

ماہر Account Opening
ماہر Accounts Payable Management
ابتدائی American Incessant
ابتدائی B2B
ابتدائی British Accent
ابتدائی Cab Controlling
ماہر Cheque Transfer
ماہر cif amendment
ابتدائی Complaint Management
ابتدائی Computer Proficient
ماہر Corporate Accounting & Bookkeeping
ابتدائی Customer Handling Skills
ابتدائی Customer Relation Management
ماہر Customer Service Orientation
ابتدائی Customer Support
ماہر Database Management 
ماہر Dormant Account Activation
ابتدائی Email List Management
ماہر ERP & financial system technologies
ماہر Good listening and communication
ماہر Handling Assignments
ماہر Invoices/Expense Reports/Payment Transac
ماہر KYC & CDD
ماہر Manage and maintain cash limits
ابتدائی MS Desktop Customer Service
ماہر Normal & Intercity Clearing
ماہر Portfolio Management
ابتدائی Record Keeping
ماہر Records organization & management
ماہر Relationship development/management
ابتدائی Sales Development
ابتدائی Security Principles
ماہر Strong numerical abilities
ابتدائی Telemarketing English
ابتدائی Ticket Checking
ابتدائی اكتساب المبيعات

زبانیں

ماہر انگریزی
ماہر پشتو
ماہر پنجابی
ماہر اردو

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