 Bids – Taking part in NASA SEWP V Bids posted by US Federal Departments on Contract Holders Only Page (CHOP). Selecting the Requests for Quotation (RFQs) that lie under our field of speciality covering major area of IT related hardware and software
 Partnerships/Authorizations – Working on strategic partnerships with renowned IT brands and hence exploring numerous benefits like deal registrations etc.
 Quotations – Working on Requests for Quotation (RFQ). Contacting and negotiating OEMs, Vendors, distributors for best discounted prices either through deal registration or submitting request for special pricing. Working on TR and CLIN Files for the approval. Finally preparing quote to submit on CHOP
 Purchase Orders – Collecting information of customer that includes delivery address, end user’s contact details and credit card information in order to send order processing email to accounts department for payments and finally to logistics for delivery
 Customer Support – Contacting clients for IT products related information requested by procurement department in order to prepare a quote. Taking care of updated quote requests by the customers as soon appeared on SEWP portal. Providing complete delivery information (address, contact person, ETA etc.) to accounts department for any order. Handling the customer’s query once contacted by the customer
 Database – Creating and maintaining database of all workable RFQs, orders and letters of authorization on a spreadsheet efficiently
 Weekly Meetings – Attending meeting with managers about the weekly progress and discussing various issues encountered during the technical work
 Training – Taking out courses to improve the company’s capabilities and expand the service scope.

 Problem Solving – Providing support to restaurant partners, delivery partners and customers in EMEA over the phone using the Knowledge Base provided by UBER EATS. Adding credits, providing refunds and coordinating with parties to make the order delivered successfully.
 Email Support – Responding to the concerns through mails using internal tools BLISS, WOK, Dashboard, Chronicles, Webeats etc.
 Reports – Maintaining quality of support provided to customers, restaurants and drivers. Providing daily reports to team leader and team coordinator.
 Adherence – Being punctual and keeping attendance up to the mark. Getting available on services in time.
 Reputation– Quickly becoming a trusted customer support representative to the company senior members, executive staff and earned a reputation for maintaining a positive attitude and producing high quality work

 Business Relationships – Coordinating with international and local suppliers as per the line of business including Oil and Lubricants, Frozen Bakery Items and Ice cream
 Procurement - Placing order, reviewing quotation, negotiating prices, offering sales contract, reviewing Proforma Invoice
 Imports – Supervising and maintaining shipping documents like Commercial Invoice, Packing List, Certificate of Origin and Bill of Lading
 Purchase - Liaising with finance department in regards of various payment terms like cash against documents, letter of credit and advance payments etc.
 Tracking - Tracking the shipments while acknowledging the INCOTERMS like Free on Board (FOB), Ex-Works, Cost and Freight (CFR) etc.
 Shipment - Liaising with shipper, forwarder, shipping line and custom broker in each stage of shipment process
 Planning - Advance arrangements prior to the arrival of shipment like informing finance department for cost estimates during custom clearance of shipment and preparing pay orders to be used during custom clearance process. Planning logistics of shipment once cleared from destination port. Arranging best transportation from port to company warehouse in terms of safety and cost efficiency
 Enterprise Resource Planning (ERP) - Updating the shipments in ERP software SAP. Creating new items by entering item details, assigning them codes and finally adding them in the inventory. Adding all quotations, purchase orders, goods receipts and landed costs
 Warehouse Management System (WMS) - Communicating with warehouse staff while receiving the shipment in warehouse to check the condition and storage of imported items. Providing them item details using codes to enter in their online WMS software for further perusal
 Orders – Placing orders to warehouses using online WMS portal and tracking them
 Logistics - Taking care of orders from local distributors. Arranging timely and cost-effective transportation with transporters and warehouse staff

• Bids – Taking part in Bids offered by US Federal Departments on Contract Holders Only Page (CHOP) designed by NASA
• Quotations – Reviewing Requests for Quotation (RFQ) and managing them on company designed software “Quotes Management System”. Forwarding selective quotes to procurement department for prices from vendors and finally submitting on CHOP
• Purchase Orders – Processing orders given by clients through CHOP and forwarding to accounts department for payments and finally to logistics for delivery
• Email Follow ups – Contacting clients for IT products related information requested by procurement department in order to prepare a quote through vendors. Taking care of updated quote requests by clients if any. Providing complete delivery information(address, contact person, ETA etc.) to accounts department for any order
• Database – Creating and maintaining database of all workable RFQs and orders on a spreadsheet efficiently

 Business Relationships – Developing business by planning and arranging the most appropriate business relationships with prominent companies and establishing reliable relations for long terms
 Trade - Assisting vendors with preparation of commercial documents. Assembling details (document requirements, routing instructions, tariff codes, etc.) for first sale orders and furnishing to vendors. Reviewing final documents. Maintaining Import and Export document files in accordance with Federal regulations and Company policy.
 Shipment/Logistics – Monitoring shipments and Customs clearance. Communicating status, delays to appropriate parties. Resolving shipment issues, and possessing the ability to determine when to elevate to management for resolution.
 Emails Follow Up – Linking up ZAMITT Corp. with companies Internationally and locally
 Telephonic Conversations – Reception of international and local calls to Operations Department
 Companies Database – Updating the database of companies with new enquiries, catalogues, technical and contact information
 Enquiries – Preparing enquiries to send to company of particular business line in ZAMITT Corp.
 Database – Updating the database as per new enquiries either for stock or for customer
 Negotiation – Price negotiations among the suppliers/manufacturers and ZAMITT Corp. executives
 Comparative Statements – Establishment of comparisons between multiple companies of similar business line to attain maximum benefit of price to quality ratio
 Tenders/Enquiries – Participating in tenders/enquiries from government and private companies
 Invoices – Preparing invoices/offers to local companies as per their enquiries and requests
 Database – Keeping up to date the invoices database with orderly serials and dates
 Payment– Working on different payment procedures like LC, TT, Western Union and MoneyGram etc.
 Administrative tasks – copying, filing, faxing, scanning etc.

 Communication – Establishing communication with worldwide medical equipment suppliers and
customers
 Philips Install Base - Developing and maintaining the Install Base of medical equipment with efficient
management using spreadsheet
 Reports – Reporting the Philips InCentre frequently with the FIELD CHANGE ORDER (FCO) for the
medical equipment spare parts
 Online Training– Training Management in accordance to Philips online training Software
 Engineers’ Activities– Supervising engineers’ training schedule and providing management with an
important decision-making tool. Creating daily engineers’ activities spreadsheet in different sites
 Calendar – Supervising Daily base events Calendar especially for the training courses for engineers
 Embassy Coordination– Coordination with Netherlands Embassy for trainings of engineers
 Reputation– Quickly becoming a trusted technical administrator to the company chairman, executive
staff and earned a reputation for maintaining a positive attitude and producing high quality work