 Lead and manage the customer care team to ensure the highest standards of service delivery.
 Develop and implement customer service policies, procedures, and standards to enhance the customer experience.
 Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.
 Train, coach, and mentor customer service representatives to improve their performance and develop their skills.
 Set performance targets for the customer care team and monitor their progress against key performance indicators (KPIs).
 Develop and implement sales operations strategies that optimize the sales process and support the achievement of sales goals.
 Manage and analyze sales data, including pipeline metrics, sales forecasts, and performance reports to drive insights and improvements.
 Collaborate with the sales team to identify areas for improvement in sales performance and develop action plans.
 Streamline sales processes, including lead management, opportunity tracking, and deal closure, to enhance sales efficiency.
 Set and track sales targets and KPIs, providing regular updates and insights to senior management.
 Lead, coach, and develop the sales operations team, fostering a culture of continuous improvement.
 Manage sales budgets, incentives, and compensation plans to motivate and reward the sales team.