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خلاصہ
I am writing to express my interest in the Technical Support position , With a solid background in troubleshooting hardware and software issues, coupled with exceptional customer service skills, I am confident in my ability to contribute effectively to your team.
In my previous role at Airlink Communication Ltd , I provided technical support to clients, resolving issues efficiently and ensuring high levels of customer satisfaction. My experience includes diagnosing and resolving hardware and software problems, assisting with network configurations, and providing training to clients on product usage.
I am proficient in a wide range of operating systems, including Windows and MacOS, and have a strong understanding of networking concepts. Additionally, my excellent communication skills allow me to effectively convey technical information to non-technical users, ensuring a smooth resolution to their issues.
I am particularly drawn to Airlink Communication because of its reputation for innovation and commitment to customer satisfaction. I am excited about the opportunity to be part of a dynamic team and contribute to the success of your company.
Thank you for considering my application. I am eager to further discuss how my skills and experiences align with the needs. I am available for an interview at your earliest convenience and can be reached at
03316568635
[email protected]
Sincerely,
M.Tabraiz Ali
پراجیکٹس
تجربہ
Freelancer
IT support
Asst Manager IT
· Retail PRO Prism Deployment· SAP integration with Retail Pro· SAP B1 support· Reporting Module· Handling 15 Retail Stores in Retail Pro· Handling distribution channel in SAP.· SAP Hana deployment at Airlink Factory· Retail Branches IT Infrastructure planning and implementation· Sophos Firewall with enhanced Support, VPN restrictions, and multiple routes, User restrictions with mac filtering and load Balancing.· Avaya Video Call conferencing networking and online support at remote locations· SAP Bi Module deployment with ABACUS Team· Foot Fall counter networking and reports with PFM retail management solutions.· Payroll Solution Deployment (Decibel) with HRSG
IT Administrator
● Track and report key functional metrics to reduce expenses and improve effectiveness
● Control spend and build a culture of long-term saving on procurement costs
● Negotiating with external vendors to secure advantageous terms
● Monitors network utilization and performance, implements procedures for network optimization, reliability, and availability
● Virtual environment with VM ware and Hyper V
● In-house websites hosting
● XERO software online support and troubleshooting
● Active Directory
● In house Development Team Leader.
Technical Support Incharge
Its really very good experience to work with this company.
Technical Support & IT Procurement In charge
