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خلاصہ
Customer-oriented professional with a strong background in customer support and sales. Skilled in delivering exceptional service, troubleshooting issues, and providing timely solutions. Excellent communication and interpersonal abilities for effective customer interaction and persuasive sales pitches. Results-driven mindset, adaptability, and resilience to achieve sales targets. Proficient in customer support tools, CRM systems, and sales techniques.
تجربہ
Telecommunications Sales Specialist
Assisted customers in resolving their internet, TV, and home phone issues, providing effective solutions and troubleshooting guidance.
Collaborated with affiliate companies such as Spectrum, AT&T, Cox, etc., to ensure seamless coordination and resolution of customer concerns.
Built strong customer relationships by actively listening to their needs, addressing concerns, and providing personalized recommendations.
Chat Support Representative
Provided comprehensive chat support to customers in the automotive industry, assisting them with booking service appointments, scheduling tire changes for different seasons, and facilitating the purchase of new vehicles.
Offered guidance and support to customers on an e-commerce platform specializing in magnet and sticker printing, assisting with order placement, handling returns and refunds, and addressing any inquiries or issues.
Appointment Setting and Live chat support
Assisted customers by promptly addressing their inquiries and providing comprehensive solutions.
Generated leads and maintained accurate and up-to-date sheets to track customer interactions and progress.
Effectively transferred leads to relevant departments or live agents, ensuring seamless handover for further assistance.