I am a highly motivated and results-oriented Administrative & Customer Support Professional who brings along over 8 years of experience in providing outstanding administrative and business support that moves offices forward. Proven ability to “turn around” underperforming business units by expanding process optimization, Retail store/business administration. Demonstrate commitment to superior client service through positive attitude and leadership in fast-paced, time-sensitive environments. I have completed MBA in Human Resource Management from Newport Institute of Communication & Economics and DOT.NET Technologies from ORASOFT Institute.
My key skills include office/retail management, client/vendor relationships, budgeting & cost reduction, reporting producing & assessment, filling system maintenance, staff training and supervision, risk assessment & mitigation, workflow prioritization, positive rapport building, recruiting and staffing initiatives and contract development/negotiation.
Currently I am engaged with TCS Private Limited, as an Assistant Manager Support Admin, where I am responsible for delivering historical reference by developing and utilizing filing and retrieval systems, System request generated of printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
Initiated efficient and effective communication channels and systems by identifying needs; evaluating options; maintaining equipment; approving invoices. Delivered historical reference by developing and utilizing filing and retrieval systems, System request generated of printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices. Improved and devised program and service quality by devising new applications; updating procedures; evaluating system results with users. Contributed to team effort by accomplishing results as needed.
SELECTED ACCOMPLISHMENTS:
• Established, mentored and spearheaded administrative staff by recruiting, selecting, orienting, and training employees; maintained a safe and secure work environment; as well as developed personal growth opportunities.
• Delegated work responsibilities to staff through planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Achieved organizational alignment by achieving financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Projected a polished and professional demeanor throughout the service, maintained continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• Applied cutting-edge professional and acute technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
Directed all routine functions and activities associated with all cross-functional department at all levels, steered the flow of goods into, through and out of the organization’s storage facilities. Displayed professionalism, integrity, dedication and attention to detail establishing and maintaining relationship with suppliers to ensure efficiency along the supply chain.
SELECTED ACCOMPLISHMENTS:
• Demonstrated keen attention to details for keep inventory records for products procurement and return.
• Developed cost effective operations and processes filtered from top-level strategic plans and top-notch management/ for hiring of inventory planners, maintained key items stock to streamline production, operations, retails and sales.
• Exercised hands-on approach to receive properly each and every item, issuance in departments and process.
Dealt with Customers, swiftly responded to queries related with sales and payments. Ensured optimum customer satisfaction and instant delivery of shipments and closest follow up. Generated adequate report of MRS Monthly and shared concerns with manager within timely manners. Maintained Retail outlet and regular stock needed in customer requirement. With tendency to thrive in fast-paced business environment stellar role as retail sales officer for customers.
SELECTED ACCOMPLISHMENTS:
• Cultivated cordial but professional relations to deal with various customers and personalizing their physical and mental behavior to assess their requirements, demonstrated ken skills to entertain as they demands product and services.
• Deliver excellent customer service and maintain a high standard of customer management, at all times, prioritized product and services, which result in additional business opportunities and client retention.
• Extensively coordinated with Operations & Customer Relationship Management for queries of Shipper Consignment.
Delivered administrative support in Accounts & IT assets managment. Updated all documents and submit annual report to Sales concerns and further objective related to maintenance field. Maintained Proper I.T equipment and keep properly in orders as well as vendor mangement, meet with vendors and get updates about IT equipments with good recievings and submit its purchase order with Finance department for IT assets billing
SELECTED ACCOMPLISHMENTS:
• Maintain office environment , meeting with suppliers and sales person
• Managed all arrangements
• Articulated and composed report to Accounts about monthly income and consumption.