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خلاصہ
The front desk is the first point of contact for patients and visitors, responsible for greeting guests, managing appointments, handling phone inquiries, and ensuring smooth check-in and check-out processes. This role requires excellent communication, organization, and customer service skills to create a welcoming and efficient environment.
تجربہ
FRONT DESK OFFICER
Key Responsibilities:
Reception Duties:
Greet patients and visitors in a courteous and professional manner.
Schedule, confirm, and manage patient appointments.
Answer incoming calls and respond to inquiries or direct them to appropriate departments.
Register new patients and update existing patient information in the system.
Maintain patient confidentiality in accordance with healthcare regulations.
Cashier/Billing Duties:
Prepare and issue invoices and receipts to patients.
Collect payments (cash, card, insurance) and ensure accurate billing.
Process insurance claims and follow up on pending claims.
Reconcile daily cash collections and prepare daily financial reports.
Maintain accurate records of all transactions for audit and reporting purposes.
Front Desk Officer
Welcomed and assisted patients and visitors, ensuring a positive and professional first impression.
Managed multi-line phone systems, scheduling patient appointments, and directing calls to appropriate medical personnel.
Handled patient check-ins and check-outs, verifying insurance information and processing necessary paperwork.
Maintained patient records and ensured accurate data entry into electronic health records (EHR) systems.
Coordinated with medical staff to streamline patient flow and reduce waiting times.
Managed billing and insurance claims, processing payments, and addressing billing inquiries.
Ensured compliance with healthcare regulations and maintained patient confidentiality.
Provided administrative support, including filing, faxing, and managing office supplies.
Assisted in the preparation of medical reports and documentation for patient care.
Addressed patient concerns and resolved issues with empathy and professionalism.
Skills and Competencies:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficient in healthcare management software (e.g., EHR, EMR systems).
Knowledge of medical terminology and healthcare regulations.
Ability to work independently and as part of a team.
High level of discretion and confidentiality.
Customer service-oriented with a patient-centered approach.
Problem-solving skills with a focus on proactive solutions.
SEO/DIGITAL MARKETER
basic Knowledge of Google Ads
basic knowledge of Facebook Ads
basic knowledge of social media
basic knowledge of wordpress
2 YEAR FACEBOOK MANAGER EXPERIENCE
