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خلاصہ
Expertise in Banking Operations, Digital Financial Services, ADC operations, Consumer Banking and Business Process Re-Engineering to bring efficiency in processes and Project Management. Highly motivated and service oriented with presentation, organization, coordination, analytical, problem solving and time management skills. Successful track record of core strategic operational tasks, leadership skills and team leading abilities to nurture in a proactive, motivating and solution oriented manner. Keenly interested to work in a more challenging work profile to promote forward thinking and strive for excellence with focused and dedicated approach.
پراجیکٹس
تجربہ
Lead Digital Product Enabler
Understand and gather business objectives and outcomes
Manage daily communication between partners, vendors and developers to ensure forward progress toward a given deadline.
Understand the embedded systems, processes and integrations between all components.
Partner with our product intake team to prioritize product and feature development.
Collaborate with Business, Process Owner and vendors for new initiatives involving digital, ironing delivery constraints and gaining stakeholder commitments.
Liaison with Businesses and other digital streams for requirement gathering forecasting the resource and solutions requirements.
Scheduling and facilitating scrum events, meetings and decision-making processes.
Monitoring progress and performance and helping teams to make improvements.
Tracking project processes and deliverables.
Sr. Manager ADC Operations
Leading a unit to introduce new dimensions in Bank’s Digital Financial Services (DFS) and Alternate Delivery Channel’s initiatives.
Managing Branchless Banking Account Opening of Individuals, Businesses & payroll customers.
Management of Debit Card Operations and vendor’s management.
Identification of system related bugs, prepare route cause analysis and coordination with relevant stakeholder till fixation.
Monitoring of Reconciliation and Settlement wing and Managing Settlement & Reconciliation of Channel i.e., Debit Card, ATM/POS transactions, UBP, DFA and Mobile Banking.
Ensure compliance with Bank’s policies and procedures as well as SBP regulations for smooth conduct of Branchless Banking and ADC Operations.
Reporting, Analysis and arrange proper reports /MIS for effective management of system support in reconciliation.
Oversees SBP regulatory requirements pertaining to debit card delivery controls at branches; Engages relevant branches for recall/discarding of cards after expiry of SBP delivery timelines.
Ensure Complaints are being resolved with SBP defined timelines.
Diversified experience of Consumer Protection & Financial Literacy and Operations related matters.
Collection Officer
