Looking after sales and customer success.

Juggling the cross functional mumbo jumbo between clients, IT, operations, quality and sales. Not to forget the radicalization of innovation.

• In charge of getting sponsors for events held by FJS.
• Responsible for the development, escalation and dissemination of the marketing of FJS.
• Leading a team of marketing volunteers to help with the needs of FJS.
• Preparing presentations to get sponsors on board.
• Meeting with concerned individuals for the sponsorship of events.
• Creative innovative and appealing opportunities for organizations to sponsor events.

• Active member of the support group for Zaawiya.
• Spreading the ideological innovation behind Zaawiya.
• Gathering funds through introduction and recruiting other ambassadors.
• Meeting with different organizations to promote Zaawiya as part of their social outreach programme.
• Volunteering for events held by Zaawiya and help in all possible ways.

• Fixing of insurance claims by verifying eligibility and obtaining necessary processing information.
• Calling Pharmacy Benefits Managers for verification of active pharmacy coverage.
• Locating Pharmacy Benefits Manager by calling insurance plans.
• Checking Medicare through IVR.
• Pharmacy benefits investigation on multiple drugs.
• Medical benefits investigation of drugs and procedure codes.
• Finding and faxing Prior Authorization forms to pharmacy and MDO. .
• Drug Prior Authorization status and follow-ups.
• Appeal status and follow-ups
• Obtaining overrides and checking their status.
• Investigation and billing of copay amounts.
• Reversal of paid claims.
• Utilize a variety of systems and web-based tools to research and resolve insurance and drug related issues.
• Complete investigations on new drugs as required.
• Checking of error queue and clearing it in the given time.
• Rechecking of typed scripts and data of patients and doctors.
• Rechecking of drug prescribed, drug strength, bill, day supply and refills.
• Ensuring error free processing of insurance.
• Awarded with runner up Employee of the month.

• In charge of maintaining the Product Information on the website.
• Ensuring SEO guidelines are met.
• Strategies for the successful implementation of the Product Information Management System.
• In charge of customer support, retention and sales.
• Build relationships with internal teams to promote, develop and manage data and analyze according to the strategic goals.
• Support team members in developing strategic data and analytics projects.
• An advisor on all things data and make it easy to make business decisions – based on consumer insight.

• Responsible for devising an efficient system and SOPs for an enhanced customer experience.
• Making sure all incoming calls are dealt with in a prompt and professional manner
• Handling customer database on MLS
• Searching for homes on MLS based on customer requirements
• Responsible for online advertising of the company
• Ensuring seamless communication between the offices.
• Managing appointments for agents to show properties to clients.

• Handling incoming prescriptions and updating the system accordingly
• In charge of keeping the online portal up to date
• Keeping a record of the drugs sold under prescriptions
• Constant collaboration with the insurance companies and doctor’s office to ensure a seamless customer experience.

• Direct and control the work and resources of the company
• Establish and maintain effective formal and informal links with major customers
• Develop and maintain an effective marketing and public relations strategy
• Representing the company in negotiations to secure the most effective contract terms for the company
• Develop and maintain quality management systems
• Developing business relationships with old customers while attracting new ones.

• Provided Online Marketing services to businesses
• Website Designing and Development
• Generating revenue by bringing in web development and designing projects
• Collaboration with local as well as overseas companies for a mutually beneficial business relationship
• Understanding strategic objectives
• Developing an operations strategy
• Planning and controlling
• Improving the performance of operation

• Performed services as an outbound agent managing sales calls of clients and telling them about our projects.
• Keeping track of closings and following up with regards to their expectations.
• Have extensive knowledge of Google and other search engines.
• Maintaining company profile on social media.
• Promoted as a Floor Supervisor after 3 months on the job.
• Keeping the team’s morale high
• Managing transfers from the team
• Ensuring the team meets the required targets
• Training new recruits
• Closing sales from the transfers by the team

• Dealing with calls in a highly professional manner.
• How to act as the first point of telephone contact for a customer.
• Handling complaints in a diplomatic way.
• Accurately updating customer records with information.
• Answering any queries quickly and efficiently.
• Quickly understanding a callers point of view and to empathize with them.
• Able to respond and adapt to the needs of all customers.
• Fully aware of all laws & regulations regarding data protection.
• Quickly processing information