Responsible for managing the operational unit (North) of more than 50+ members 
Act as a positive representation of the business to the relevant stakeholders
Present daily, weekly and monthly reports and realistic forecasts to the management team.
Ensure achievement of assigned regional targets through product lines 
Creation of value proposition for new and existing solutions along with training and alignment of the value chain accordingly
Work with product team to define/ improve the product and content road-map for the segment
Follow-up and deliver on the operational plans in line with agreed timelines
Work with other departments to develop a greater understanding of the business and resolve any issues that arise.
Responsible for the Marketing shoots, Projects and Expo shoot coverage using multiple equipment's like DSLR, 360, DRONE.
Hiring, training, and preparing representatives to address the package utilization and lead generation concerns
Ensuring representatives to understand and comply with all business objectives, performance standards, and policies
Ensure the quality of add posting on Zameena and OLX platforms.
Working with supervisors and management team members to support representatives and maximize customer satisfaction and lead generation

Enter Description

Joined Abacus Consulting as Team Lead Operations and have managed projects of Careem, Telenor and PTC. I am currently managing call center operations of Careem.

Provide motivation and management of the team members in order to maintain required levels of retention, attendance and operational excellence
Disseminate information received from client contact point to the team members as soon as possible and ensure that the team members are fully briefed on information received
Ensuring the implementation of compliance mechanisms for existing Consumer and Captain Base.
Assist in the implementation and maintenance of highest level of quality assurance systems within the contact center.
Use a data-driven approach to analyze the end to end journey from app opening to ride completion, and drive initiatives to ensure best customer and client experience practices.
Running Careem customer care operations to ensure best customers/captain experience, engagement and retention practices at all levels to make sure that client demands are also met.
Market Research campaigns to obtain market information related to customers and captains.

Performing writing assignemnts according to specification and creating high value content to ensure better client experience.
Technical writing using knowledge of material standards. industrial processes operating procedures
Review published material and reccomend revisions or changes in scope, formate or content
Seo Articles, Blogs, Book & Film Reviews and website content.
Script writing for documentaries
Business plan writing
Direct communication with Clients for the assigned projects. 

• Creating and produce market research reports on specific products and markets
• Making recommendations to senior managers based upon research findings
• Proactive retention efforts to minimize the churn and maximize active base
• Supervising my team for daily marketing activities
• Coordinating with research agencies
• Processing and analyzing raw data into reports for senior managers
• Work in coordination with IT, Branding and Customer Care team
• Developing and controlling customer life cycle strategy
• Responsible for the development of customers reports on current trends
• Making sure that methods of data collection are effectively and accurate
• Designing effective questionnaires based on activity objectives and market knowledge
• Data analysis and various dashboards
• Vendor management and Event management
• Quality Assurance of wi-tribe Care Centers nationwide.
• Website Audit