Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
Built rapport with customers through active listening, empathy, and personalized interactions
Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
Maintained detailed records of all customer interactions in CRM system for future reference and analysis
Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
Recognized as a subject matter expert within the department due to extensive knowledge of company products and policies

I've worked in this company's Sales Department.
My tasks were

Making Umrah Packages.
Creating designs of the packages.
Posting it to the different social media platforms.
Running campaigns for product Marketing.
Handling all the company\\\'s social media accounts.
Resolving all the queries of the customers.
Developed and implemented comprehensive sales and marketing strategies to drive business growth and increase market share
Analyzed market trends, competitor activities, and customer feedback to identify areas for improvement and develop effective marketing campaigns

I've worked in this company's operation department.

Feeding passport data into the Nusuk Website for processing.
Making excel sheets of the Feeded data for Bookings.
Making bookings in excel in csv format and importing it to the company's CRM.
Creating Vouchers of Accommodation and transport .
Updating Arrival intimation to MOFA.
Coordinated and managed daily operations support activities, ensuring smooth workflow and timely completion of tasks
Collaborated with cross-functional teams to develop and implement efficient operational processes, resulting in improved productivity by 90%
Managed multiple projects simultaneously, ensuring deadlines were met while maintaining high-quality standards

I have worked in this company's Audit Department.

Making daily excel sheets of Buses Income and expenses.
Resolving and updating all the issues to the CEO.
Verifying Buses Vouchers and clears all the errors.
Visiting workshop for inspection of the Buses.
Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
Maintained confidentiality and security of sensitive information by following established protocols
Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval
Collaborated with team members to resolve discrepancies or missing information in the database
Assisted in the development and implementation of new data entry procedures to improve efficiency
Managed multiple projects simultaneously while meeting strict deadlines for data entry tasks
Maintained an organized filing system for physical documents related to the entered data
Communicated effectively with other departments or clients to clarify any unclear or incomplete information before entering it into the system
Entered and verified data accurately into company database, ensuring data integrity