ChatBot

تاریخ : جولائی ۲۰۲۳ - دسمبر ۲۰۲۳

<div><p><strong>1 Introduction</strong></p> <p>A dialogue system is an example of an intelligent agent that intends to hold natural conversations with humans. More specifically, it is a software application, with the help of natural language processing and machine learning, that stimulates human conversation in natural language via text or text-to-speech [52]. Dialogue systems have come a long way since their inception in the 1960s. Both the hardware and software aspects of computer science, and natural language processing and machine learning techniques have developed tremendously. Thanks to the advancement of these emerging technologies, chatbots have evolved from systems that generate machine-like responses to humanlike agents capable of developing long-term relationships with users. Among the most famous early chatbot implementations are ELIZA and PARRY [111]. Modern chatbots include Apple’s Siri and Amazon’s Alexa, and Microsoft’s XiaoIce [95]. Chatbots promise a range of potential benefits. Most notably, they provide responses and solutions that are instant, consistent, and reliable [53]. These characteristics make chatbots a powerful tool in many different areas, and their use has evolved rapidly in fields such as business, e-commerce, and healthcare [5]. This paper is a literature review on chatbot technology. Section 2 will provide a brief overview and history of chatbots. Section 3 will introduce two design approaches to chatbots. In Section 4, we will delve into the general architecture of chatbots and describe the technologies that support each component in detail. Finally, we will address existing chatbot applications and social and ethical considerations.</p></div>